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We are struggling a little to resolve what appears to be a very minor issue.
We need to automate three tasks in the SR application so we've produced a
very simple workflow to do this:
1. Select Owner - using the location primary custodian (as previous
question on this forum)
2. Apply SLA
3. Create work order
All these work but some additional data that we've added to the default
TICKET2WO crossover domain is not being transferred to the work order. These
are TARGSTARTTIME, TARGCOMPTIME and OWNER.
The crossover is working fine if we manually run the create workorder.
If we add an interaction in the workflow the crossover works fine but the
user has to click the workflow button a second time and this is not really
an option.
Has anyone come across this before? Have we missed something obvious?
Our mistake. Eventually tracked to a send email with mail not configured on the test server!! Now doing some error-trapping.
From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com]
Sent: 21 March 2016 12:54
To: MAXIMO@yahoogroups.com
Subject: [MAXIMO List] SR Workflow
We are struggling a little to resolve what appears to be a very minor issue.
We need to automate three tasks in the SR application so we've produced a
very simple workflow to do this:
1. Select Owner - using the location primary custodian (as previous
question on this forum)
2. Apply SLA
3. Create work order
All these work but some additional data that we've added to the default
TICKET2WO crossover domain is not being transferred to the work order. These
are TARGSTARTTIME, TARGCOMPTIME and OWNER.
The crossover is working fine if we manually run the create workorder.
If we add an interaction in the workflow the crossover works fine but the
user has to click the workflow button a second time and this is not really
an option.
Has anyone come across this before? Have we missed something obvious?