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Once the work order has been closed you cannot make adjustments to the
issue/returns that have been recorded as transactions. Even with Edit
History there are limits to the changes you can make. In this case the only
way to increase the quantity of items in the storeroom you will need to do
an inventory balance adjustment; however, the part will forever be charged
to the work order. You could duplicate the work order, indicate in the
description the reason for the new work order an adjustment, then select
the item number(s), and change the transaction type to RETURN. In this way
the asset or location associated transactions will be corrected, the
storeroom quantities will be adjusted, but the work orders will continue to
show the transactions that occurred before the status was changed to Close.
To prevent the reoccurrence of this problem you should routinely only allow
work orders to be completed, not closed. You could eventually run an
escalation that will close work orders that have been completed for some
lengthy period of time, such as 6 months. In a completed status you would
be able to make the adjustments, such as a new inventory transaction for an
item to return it to the storeroom. Of course you should limit the ability
of users so that only authorized users could change the status to Close.
Another gotcha: if you have created a purchase order for material to be
direct issued to a work order, and you close the work order before the item
has been received, you will never be able to complete the receipt at a later
date.
Sincerely,
Tony Womble
404-307-5689