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Dear All,
I have received an issue from one of our clients that few workorders (say around 50) status have changed automatically. I tried to figure out the solution but unable to find the solution. If anybody having any idea of the said problem that why the status of the WO records changing automatically, please do let me know.
Regards,
sounds like an escalation has been activated. go to system admin, platform and
check escalations and cron tasks
brian s
________________________________
From: Ghufran Ahmed <ghufranahmed76@yahoo.com>
To: "MAXIMO@yahoogroups.com" <MAXIMO@yahoogroups.com>
Sent: Tue, 2 August, 2011 8:28:19
Subject: [MAXIMO List] Automatic status change of workorder records........
Dear All,
I have received an issue from one of our clients that few workorders (say around
50) status have changed automatically. I tried to figure out the solution but
unable to find the solution. If anybody having any idea of the said problem that
why the status of the WO records changing automatically, please do let me know.
Regards,
Is it really automatic or manual. To know the answer, check WO Status history to find out really which user is changing the status.This way you would be able to figure out if it is really done by admin/system user through some crontask/escalation or done by some user manually.
Regards...Kuldeep
--- On Tue, 8/2/11, Brian Scott <bpscotty@yahoo.co.uk> wrote:
From: Brian Scott <bpscotty@yahoo.co.uk>
Subject: Re: [MAXIMO List] Automatic status change of workorder records........
To: MAXIMO@yahoogroups.com
Date: Tuesday, August 2, 2011, 5:52 AM
sounds like an escalation has been activated. go to system admin, platform and
check escalations and cron tasks
brian s
________________________________
From: Ghufran Ahmed <ghufranahmed76@yahoo.com>
To: "MAXIMO@yahoogroups.com" <MAXIMO@yahoogroups.com>
Sent: Tue, 2 August, 2011 8:28:19
Subject: [MAXIMO List] Automatic status change of workorder records........
Dear All,
I have received an issue from one of our clients that few workorders (say around
50) status have changed automatically. I tried to figure out the solution but
unable to find the solution. If anybody having any idea of the said problem that
why the status of the WO records changing automatically, please do let me know.
Regards,