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Hi All,
Am facing one problem while trying to delete mails(In pending jobs tab) from Actuate Server.
An Error Occurred
The last operation CANCEL JOB on item JOBS was unsuccessful.
Details of this operation and possible reasons for its failure are listed below.Click on BACK to return to the last operational page.
Please note the error and contact the system administrator.
Because of this all mails are hanging in server, Can anybody help me delete this mail manually or any other solution?
Regards
Jackey
Operation: CANCEL JOB
The client sub-operation was Custom JSP Tag (cancelJob)
The server sub-operation was IDAPI ( )
Item: JOBS
Error Code: JTL_504
Message: Unable to cancel the requested job
The server indicated that the cancel operation failed.
Resolution:
Details: Class: error.jsp
Function:
(I'd try the acverify utility first)
Do you have a backup?
Credit to Scott Bryden;
There are a few things you can try.
First you have to find your encyc folder. It is in the path [iServer root]/iServer/encyc, typically on windows C:\Program Files\Actuate\iServer\Encyc, on UNIX [iServer root]/AcServer/encyc.
1) Make sure the Actuate PMD service is stopped. (In Windows in the Services menu - in UNIX go to the AcServer/bin directory and run shutdown_srvr.sh)
2) Rename the encyc folder to encyc2
3) Start the Actuate iServer (Windows: Services menu, UNIX: start_srvr.sh)
4) This will create a blank encyc folder with a new un-corrupted, empty Translog folder in it.
5) Stop the iServer again
6) Rename the encyc folder to encyc-blank
7) Rename the Encyc2 to Encyc and delete the Translog folder
8) Copy the Translog folder from the Encyc-bkup to the Encyc folder
9) Restart the iServer
If this still causes errors, you can try stopping the iserver, deleting the translog altogether and starting the iserver
If this does not work, you can try to repair any corruptions using acverify command line utility. It is in the bin folder.