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Hi All
I am using tsrm 7.2.1 with quickstart 5.6 system.There is no restriction to change the status,but when i am changing the status to in progress it is throwing error .
BMXAA4295E - Could not change ticket IN1138 status to INPROG.
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and we didn't do any customization and other change status is like RESOLVED ,QUEUED can able to change and it is working fine.Anyone have any idea....
Thanks in advance.
Vivek