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App
Server IBM WebSphere Application Server 6.1
Common PMP 7.1.1.7 Build 201006041645 DB Build V7117-02
Base Services 7.1.1.8-LA20130626-1128 Build 20110105-1024 DB Build V7118-37
HFDB Build HF7118-26
Server OS Windows Server 2003 5.2 build 3790 Service Pack 2
Database SQL Server 2005
When
trying to activate an escalation receive this error:
BMXAA4214E - An unknown error has occurred.
Please contact your system administrator for assistance.
Validation of an escalation also causes this error.
Also I believe I have narrowed it down to:
Applies To: WORKORDER
All the other escalations can be enabled and validated fine.
If an escalation for WORKORDER is currently working and we
disable it we then cannot start it again.
I can activate it with SQL and restart the JVM but if i disable it, then i cannot restart it again.
Any thoughts would be very helpful.
Thank you,
Lonnie Stone
lonnie_s_stone@yahoo.com