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Environment: Maximo 7.1.8 (service provider license), Db2 v9.7, Websphere v6.1, MS Windows Server 2003 sp2
Hi
Our users are currently using 2 Maximo applications (Incident, Work order).I want if a user (i.e. a civil inspector) creates an incident/work order with status like 'Queue ed / WAPPR' then automatically Maximo system should generate an email and send incident/work order related information(incident/work order number, description, status, creation date, change date, owner) to his team members (i.e. civil engineer, Manager). Further if user changes the status like ''approve/complete/resolve/cancel/close' of an incident or work order the Maximo system keeps sending emails to his team members.
Kindly help me how to configure it in Maximo system to generate email from incident and work order applications.
I'll be thankful in advance.
Regards
Shah