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Hi all,
We're revising our survey process in Maximo 7.1.1.8. Previously on Maximo 5, we'd had a very strange system where a web app was fed by a data export from a Crystal Report that queried Maximo.
I'm sure that on 7.1.1.8 there's a better way, but wanted to ask the user community what successes and failures they've seen with surveys once work is complete.
Particularly:
* What industry-standard survey questions (or aggregates of survey data) exist? Presumably, we want to know customer satisfaction, etc. but is there a standard way of approaching this?
* Are you performing surveys to your customers with Maximo, and if so, what architecture are you utilizing to perform these surveys?
o It seems that one could put the work orders into a workflow and then send an e-mail to the requestor using a communication template when the work is performed, but there may be a better way than this.
o Is the a case where the service request module has some functionality I don't know about?
Thanks in advance for your help!
--
Sean
I believe that the TSRM (Tivoli Service Request Manager) "version" of Maximo includes survey capabilities.
http://publib.boulder.ibm.com/infocenter/tivihelp/v10r1/topic/com.ibm.srm.doc_7.1/en/mergedProjects/survey/srv/c_administer_survey.html
--- Sean Clark-McCarthy
From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of Killeen, Sean J.
Sent: Thursday, September 20, 2012 10:42 AM
To: MAXIMO@yahoogroups.com
Subject: [MAXIMO List] How you're handling surveys?
Hi all,
We're revising our survey process in Maximo 7.1.1.8. Previously on Maximo 5, we'd had a very strange system where a web app was fed by a data export from a Crystal Report that queried Maximo.
I'm sure that on 7.1.1.8 there's a better way, but wanted to ask the user community what successes and failures they've seen with surveys once work is complete.
Particularly:
* What industry-standard survey questions (or aggregates of survey data) exist? Presumably, we want to know customer satisfaction, etc. but is there a standard way of approaching this?
* Are you performing surveys to your customers with Maximo, and if so, what architecture are you utilizing to perform these surveys?
o It seems that one could put the work orders into a workflow and then send an e-mail to the requestor using a communication template when the work is performed, but there may be a better way than this.
o Is the a case where the service request module has some functionality I don't know about?
Thanks in advance for your help!
--
Sean
Hi all,
After talking with Sean, I believe that we have the base/TPAE install of Maximo (and thus not the TSRM addition of surveys).
Given this, has anybody worked a separate solution for themselves? I'm thinking a survey link that goes out in a communication template as part of a workflow when a work order is completed, that directs the user to a site that we build. Does this make sense?
Thanks,
Sean Killeen
Systems Administrator | TSA Group
Johns Hopkins Applied Physics Laboratory
E: sean.killeen@jhuapl.edu<mailto:sean.killeen@jhuapl.edu> | P: 240.228.4841 | O: 13-N371
From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of Sean Clark-McCarthy
Sent: Thursday, September 20, 2012 1:32 PM
To: MAXIMO@yahoogroups.com
Subject: [MAXIMO List] RE: How you're handling surveys?
I believe that the TSRM (Tivoli Service Request Manager) "version" of Maximo includes survey capabilities.
http://publib.boulder.ibm.com/infocenter/tivihelp/v10r1/topic/com.ibm.srm.doc_7.1/en/mergedProjects/survey/srv/c_administer_survey.html
--- Sean Clark-McCarthy
From: MAXIMO@yahoogroups.com<mailto:MAXIMO%40yahoogroups.com> [mailto:MAXIMO@yahoogroups.com<mailto:MAXIMO%40yahoogroups.com>] On Behalf Of Killeen, Sean J.
Sent: Thursday, September 20, 2012 10:42 AM
To: MAXIMO@yahoogroups.com<mailto:MAXIMO%40yahoogroups.com>
Subject: [MAXIMO List] How you're handling surveys?
Hi all,
We're revising our survey process in Maximo 7.1.1.8. Previously on Maximo 5, we'd had a very strange system where a web app was fed by a data export from a Crystal Report that queried Maximo.
I'm sure that on 7.1.1.8 there's a better way, but wanted to ask the user community what successes and failures they've seen with surveys once work is complete.
Particularly:
* What industry-standard survey questions (or aggregates of survey data) exist? Presumably, we want to know customer satisfaction, etc. but is there a standard way of approaching this?
* Are you performing surveys to your customers with Maximo, and if so, what architecture are you utilizing to perform these surveys?
o It seems that one could put the work orders into a workflow and then send an e-mail to the requestor using a communication template when the work is performed, but there may be a better way than this.
o Is the a case where the service request module has some functionality I don't know about?
Thanks in advance for your help!
--
Sean
Yes that makes sense and is what we do at our site.
We have certain work that send an email via work flow --
and we have others that send the email via an escalation.
Both send and email with information about the work and a link to a site that maintains the questions and answers of the survey -- it only allows the user to take the survey 1x per wonum.
Both ways work good, just depends on your requirements.
Marjy
--- In MAXIMO@yahoogroups.com, "Killeen, Sean J." <sean.killeen@...> wrote:
>
> Hi all,
>
> After talking with Sean, I believe that we have the base/TPAE install of Maximo (and thus not the TSRM addition of surveys).
>
> Given this, has anybody worked a separate solution for themselves? I'm thinking a survey link that goes out in a communication template as part of a workflow when a work order is completed, that directs the user to a site that we build. Does this make sense?
>
> Thanks,
>
> Sean Killeen
> Systems Administrator | TSA Group
> Johns Hopkins Applied Physics Laboratory
> E: sean.killeen@...<mailto:sean.killeen@...> | P: 240.228.4841 | O: 13-N371
>
> From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of Sean Clark-McCarthy
> Sent: Thursday, September 20, 2012 1:32 PM
> To: MAXIMO@yahoogroups.com
> Subject: [MAXIMO List] RE: How you're handling surveys?
>
>
>
> I believe that the TSRM (Tivoli Service Request Manager) "version" of Maximo includes survey capabilities.
>
> http://publib.boulder.ibm.com/infocenter/tivihelp/v10r1/topic/com.ibm.srm.doc_7.1/en/mergedProjects/survey/srv/c_administer_survey.html
>
> --- Sean Clark-McCarthy
>
> From: MAXIMO@yahoogroups.com<mailto:MAXIMO%40yahoogroups.com> [mailto:MAXIMO@yahoogroups.com<mailto:MAXIMO%40yahoogroups.com>] On Behalf Of Killeen, Sean J.
> Sent: Thursday, September 20, 2012 10:42 AM
> To: MAXIMO@yahoogroups.com<mailto:MAXIMO%40yahoogroups.com>
> Subject: [MAXIMO List] How you're handling surveys?
>
> Hi all,
>
> We're revising our survey process in Maximo 7.1.1.8. Previously on Maximo 5, we'd had a very strange system where a web app was fed by a data export from a Crystal Report that queried Maximo.
>
> I'm sure that on 7.1.1.8 there's a better way, but wanted to ask the user community what successes and failures they've seen with surveys once work is complete.
>
> Particularly:
>
> * What industry-standard survey questions (or aggregates of survey data) exist? Presumably, we want to know customer satisfaction, etc. but is there a standard way of approaching this?
>
> * Are you performing surveys to your customers with Maximo, and if so, what architecture are you utilizing to perform these surveys?
>
> o It seems that one could put the work orders into a workflow and then send an e-mail to the requestor using a communication template when the work is performed, but there may be a better way than this.
>
> o Is the a case where the service request module has some functionality I don't know about?
>
> Thanks in advance for your help!
>
> --
> Sean
>
>
>
>
>
>
>
>
>
At one of the places we support, we put together a google doc - with a form - that we send the requester an email with a link in it along with the work order number and some other info. This is done via escalation.
The link takes them to a google doc form, the data is captured in the doc online.
Your site may have restrictions on how you can use this information, so check into that aspect of it.
--- In MAXIMO@yahoogroups.com, "Killeen, Sean J." <sean.killeen@...> wrote:
>
> Hi all,
>
> After talking with Sean, I believe that we have the base/TPAE install of Maximo (and thus not the TSRM addition of surveys).
>
> Given this, has anybody worked a separate solution for themselves? I'm thinking a survey link that goes out in a communication template as part of a workflow when a work order is completed, that directs the user to a site that we build. Does this make sense?
>
> Thanks,
>
> Sean Killeen
> Systems Administrator | TSA Group
> Johns Hopkins Applied Physics Laboratory
> E: sean.killeen@...<mailto:sean.killeen@...> | P: 240.228.4841 | O: 13-N371
>
> From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of Sean Clark-McCarthy
> Sent: Thursday, September 20, 2012 1:32 PM
> To: MAXIMO@yahoogroups.com
> Subject: [MAXIMO List] RE: How you're handling surveys?
>
>
>
> I believe that the TSRM (Tivoli Service Request Manager) "version" of Maximo includes survey capabilities.
>
> http://publib.boulder.ibm.com/infocenter/tivihelp/v10r1/topic/com.ibm.srm.doc_7.1/en/mergedProjects/survey/srv/c_administer_survey.html
>
> --- Sean Clark-McCarthy
>
> From: MAXIMO@yahoogroups.com<mailto:MAXIMO%40yahoogroups.com> [mailto:MAXIMO@yahoogroups.com<mailto:MAXIMO%40yahoogroups.com>] On Behalf Of Killeen, Sean J.
> Sent: Thursday, September 20, 2012 10:42 AM
> To: MAXIMO@yahoogroups.com<mailto:MAXIMO%40yahoogroups.com>
> Subject: [MAXIMO List] How you're handling surveys?
>
> Hi all,
>
> We're revising our survey process in Maximo 7.1.1.8. Previously on Maximo 5, we'd had a very strange system where a web app was fed by a data export from a Crystal Report that queried Maximo.
>
> I'm sure that on 7.1.1.8 there's a better way, but wanted to ask the user community what successes and failures they've seen with surveys once work is complete.
>
> Particularly:
>
> * What industry-standard survey questions (or aggregates of survey data) exist? Presumably, we want to know customer satisfaction, etc. but is there a standard way of approaching this?
>
> * Are you performing surveys to your customers with Maximo, and if so, what architecture are you utilizing to perform these surveys?
>
> o It seems that one could put the work orders into a workflow and then send an e-mail to the requestor using a communication template when the work is performed, but there may be a better way than this.
>
> o Is the a case where the service request module has some functionality I don't know about?
>
> Thanks in advance for your help!
>
> --
> Sean
>
>
>
>
>
>
>
>
>