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....without using Workflow. I'm looking to automate the SR from RESOLVED to CLOSED after 3 days of the STATUSDATE change. Anyone have some ideas for this? Thanks.
The following procedure would work:
1. Set up an Action record for the status change
2. Set up an Escalation record, and attach the Action record to it
Shannon
From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of
a_hernandez21
Sent: July-05-11 1:18 PM
To: MAXIMO@yahoogroups.com
Subject: [MAXIMO List] using escalation to CLOSE a service request....
....without using Workflow. I'm looking to automate the SR from RESOLVED to
CLOSED after 3 days of the STATUSDATE change. Anyone have some ideas for
this? Thanks.
Got it. My trouble is where to define the 3 days once the ticket is RESOLVED. If a ticket goes RESOLVED then 3 days later it will change to CLOSE. Where does it know to CLOSE it in 3 days? BTW, thanks for your help.
--- In MAXIMO@yahoogroups.com, "Shannon Rotz" <shannonrotz@...> wrote:
>
> The following procedure would work:
>
> 1. Set up an Action record for the status change
>
> 2. Set up an Escalation record, and attach the Action record to it
>
>
>
>
>
> Shannon
>
>
>
> From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of
> a_hernandez21
> Sent: July-05-11 1:18 PM
> To: MAXIMO@yahoogroups.com
> Subject: [MAXIMO List] using escalation to CLOSE a service request....
>
>
>
>
>
> ....without using Workflow. I'm looking to automate the SR from RESOLVED to
> CLOSED after 3 days of the STATUSDATE change. Anyone have some ideas for
> this? Thanks.
>
>
>
>
>
>
>
Use elapsed time attribute statusdate, elapsed time interval 3, and interval
unit of measure DAYS.
On Wed, Jul 6, 2011 at 2:57 PM, a_hernandez21 <a_hernandez21@yahoo.com>wrote:
> **
>
>
> Got it. My trouble is where to define the 3 days once the ticket is
> RESOLVED. If a ticket goes RESOLVED then 3 days later it will change to
> CLOSE. Where does it know to CLOSE it in 3 days? BTW, thanks for your help.
>
>
> --- In MAXIMO@yahoogroups.com, "Shannon Rotz" <shannonrotz@...> wrote:
> >
> > The following procedure would work:
> >
> > 1. Set up an Action record for the status change
> >
> > 2. Set up an Escalation record, and attach the Action record to it
> >
> >
> >
> >
> >
> > Shannon
> >
> >
> >
> > From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf
> Of
> > a_hernandez21
> > Sent: July-05-11 1:18 PM
> > To: MAXIMO@yahoogroups.com
> > Subject: [MAXIMO List] using escalation to CLOSE a service request....
> >
> >
> >
> >
> >
> > ....without using Workflow. I'm looking to automate the SR from RESOLVED
> to
> > CLOSED after 3 days of the STATUSDATE change. Anyone have some ideas for
> > this? Thanks.
> >
> >
> >
> >
> >
> >
> >
>
>
>
--
Kevin
Garner, NC
As Kevin says. Note that those fields are in the escalation point section
...
Shannon
-----Original Message-----
From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of
Kevin Wertz
Sent: July-06-11 1:32 PM
To: MAXIMO@yahoogroups.com
Subject: Re: [MAXIMO List] using escalation to CLOSE a service request....
Use elapsed time attribute statusdate, elapsed time interval 3, and interval
unit of measure DAYS.
On Wed, Jul 6, 2011 at 2:57 PM, a_hernandez21
<a_hernandez21@yahoo.com>wrote:
> **
>
>
> Got it. My trouble is where to define the 3 days once the ticket is
> RESOLVED. If a ticket goes RESOLVED then 3 days later it will change to
> CLOSE. Where does it know to CLOSE it in 3 days? BTW, thanks for your
help.
>
>
> --- In MAXIMO@yahoogroups.com, "Shannon Rotz" <shannonrotz@...> wrote:
> >
> > The following procedure would work:
> >
> > 1. Set up an Action record for the status change
> >
> > 2. Set up an Escalation record, and attach the Action record to it
> >
> >
> >
> >
> >
> > Shannon
> >
> >
> >
> > From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf
> Of
> > a_hernandez21
> > Sent: July-05-11 1:18 PM
> > To: MAXIMO@yahoogroups.com
> > Subject: [MAXIMO List] using escalation to CLOSE a service request....
> >
> >
> >
> >
> >
> > ....without using Workflow. I'm looking to automate the SR from RESOLVED
> to
> > CLOSED after 3 days of the STATUSDATE change. Anyone have some ideas for
> > this? Thanks.
> >
> >
> >
> >
> >
> >
> >
>
>
>
--
Kevin
Garner, NC
------------------------------------
Email addresses you might need:
Posting: MAXIMO@yahoogroups.com
Join : MAXIMO-subscribe@yahoogroups.com
Leave : MAXIMO-unsubscribe@yahoogroups.com
Cry : MAXIMO-owner@yahoogroups.com
Group : http://groups.yahoo.com/group/MAXIMOYahoo! Groups Links
where STATUS = 'RESOLVED'
and use STATUSDATE for the elapsed time of 3 days
--- In MAXIMO@yahoogroups.com, "Shannon Rotz" <shannonrotz@...> wrote:
>
> As Kevin says. Note that those fields are in the escalation point section
> ...
>
> Shannon
>
> -----Original Message-----
> From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of
> Kevin Wertz
> Sent: July-06-11 1:32 PM
> To: MAXIMO@yahoogroups.com
> Subject: Re: [MAXIMO List] using escalation to CLOSE a service request....
>
> Use elapsed time attribute statusdate, elapsed time interval 3, and interval
> unit of measure DAYS.
>
>
> On Wed, Jul 6, 2011 at 2:57 PM, a_hernandez21
> <a_hernandez21@...>wrote:
>
> > **
> >
> >
> > Got it. My trouble is where to define the 3 days once the ticket is
> > RESOLVED. If a ticket goes RESOLVED then 3 days later it will change to
> > CLOSE. Where does it know to CLOSE it in 3 days? BTW, thanks for your
> help.
> >
> >
> > --- In MAXIMO@yahoogroups.com, "Shannon Rotz" <shannonrotz@> wrote:
> > >
> > > The following procedure would work:
> > >
> > > 1. Set up an Action record for the status change
> > >
> > > 2. Set up an Escalation record, and attach the Action record to it
> > >
> > >
> > >
> > >
> > >
> > > Shannon
> > >
> > >
> > >
> > > From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf
> > Of
> > > a_hernandez21
> > > Sent: July-05-11 1:18 PM
> > > To: MAXIMO@yahoogroups.com
> > > Subject: [MAXIMO List] using escalation to CLOSE a service request....
> > >
> > >
> > >
> > >
> > >
> > > ....without using Workflow. I'm looking to automate the SR from RESOLVED
> > to
> > > CLOSED after 3 days of the STATUSDATE change. Anyone have some ideas for
> > > this? Thanks.
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> >
> >
> >
>
>
>
> --
> Kevin
> Garner, NC
>
>
>
>
>
>
> ------------------------------------
>
> Email addresses you might need:
> Posting: MAXIMO@yahoogroups.com
> Join : MAXIMO-subscribe@yahoogroups.com
> Leave : MAXIMO-unsubscribe@yahoogroups.com
> Cry : MAXIMO-owner@yahoogroups.com
> Group : http://groups.yahoo.com/group/MAXIMOYahoo! Groups Links
>