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Is it possible to send a user an email when their work request is complete w/ remarks? We do not use workflow within maximo (6.2.6) but the user's single sign on (SSO) information is known. It would be nice to email the requestor the status and results.
Thanks,
~R
An escalation based on status date with a where clause of COMP and an
associated communication template?
C.
On Tue, Jul 5, 2011 at 5:26 PM, rudy.banks <rudolph.banks@ge.com> wrote:
> **
>
>
> Is it possible to send a user an email when their work request is complete
> w/ remarks? We do not use workflow within maximo (6.2.6) but the user's
> single sign on (SSO) information is known. It would be nice to email the
> requestor the status and results.
>
> Thanks,
> ~R
>
>
>
Yes, what Chris said. A time-based escalation, the Elapsed Time Attribute is status date and have it be maybe 1 second in the past and DO NOT set it to repeat. Just add to it a hard-coded starting point (like if you were going to start this today, put in your where clause: AND status date > '2011-07-06'). If you don't, you might send a completion notice for every work order ever!
Now getting it to have remarks. . .that'll be interesting, assuming you are putting these remarks in the Work Log. That's a one- (work order) to-many (remarks) relationship. You can't display the "many" in one email. So let's say your work order has three comments you want to display to the customer. If you base your communication template on the work order, you can include a relationship reference to the Work Log but it can only include one of those entries.
Alternatively, you could base your communication template on the Work Log and send an email every time someone makes a Work Log entry. To do this you'd have to go to Database Configuration and make the WORKLOG object a main object, and run dbconfig. Then you'd have to create a relationship from the WORKLOG object to the WORKORDER object. From there you'd just create the Comm Template as normal.
Travis Herron
--- In MAXIMO@yahoogroups.com, Chris Lawless <lawlessc@...> wrote:
>
> An escalation based on status date with a where clause of COMP and an
> associated communication template?
>
> C.
>
> On Tue, Jul 5, 2011 at 5:26 PM, rudy.banks <rudolph.banks@...> wrote:
>
> > **
> >
> >
> > Is it possible to send a user an email when their work request is complete
> > w/ remarks? We do not use workflow within maximo (6.2.6) but the user's
> > single sign on (SSO) information is known. It would be nice to email the
> > requestor the status and results.
> >
> > Thanks,
> > ~R
> >
> >
> >
>
>
>
>
Thank you both.
--- In MAXIMO@yahoogroups.com, "Travis Herron" <therron@...> wrote:
>
> Yes, what Chris said. A time-based escalation, the Elapsed Time Attribute is status date and have it be maybe 1 second in the past and DO NOT set it to repeat. Just add to it a hard-coded starting point (like if you were going to start this today, put in your where clause: AND status date > '2011-07-06'). If you don't, you might send a completion notice for every work order ever!
>
> Now getting it to have remarks. . .that'll be interesting, assuming you are putting these remarks in the Work Log. That's a one- (work order) to-many (remarks) relationship. You can't display the "many" in one email. So let's say your work order has three comments you want to display to the customer. If you base your communication template on the work order, you can include a relationship reference to the Work Log but it can only include one of those entries.
>
> Alternatively, you could base your communication template on the Work Log and send an email every time someone makes a Work Log entry. To do this you'd have to go to Database Configuration and make the WORKLOG object a main object, and run dbconfig. Then you'd have to create a relationship from the WORKLOG object to the WORKORDER object. From there you'd just create the Comm Template as normal.
>
> Travis Herron
>
> --- In MAXIMO@yahoogroups.com, Chris Lawless <lawlessc@> wrote:
> >
> > An escalation based on status date with a where clause of COMP and an
> > associated communication template?
> >
> > C.
> >
> > On Tue, Jul 5, 2011 at 5:26 PM, rudy.banks <rudolph.banks@> wrote:
> >
> > > **
> > >
> > >
> > > Is it possible to send a user an email when their work request is complete
> > > w/ remarks? We do not use workflow within maximo (6.2.6) but the user's
> > > single sign on (SSO) information is known. It would be nice to email the
> > > requestor the status and results.
> > >
> > > Thanks,
> > > ~R
> > >
> > >
> > >
> >
> >
> >
> >
>