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For this escalation, I have a communication template setup on object woownerhistory. For a role, do I have to make woownerhistory a primary object, or can I somehow create the role based on workorder owner and use this?
Thank you, Mary
--- In MAXIMO@yahoogroups.com, "Mary" <mmangier@...> wrote:
>
> Thanks Shannon. I've learned that the hard way previously!
>
> --- In MAXIMO@yahoogroups.com, "Shannon Rotz" <shannonrotz@> wrote:
> >
> > One additional thought: when you set up the escalation, you probably want
> > to put in a start date, i.e.
> >
> >
> >
> > owndate > {Date the Escalation takes effect}
> >
> >
> >
> > Otherwise, you'll get bunch of notifications for old ownership changes.
> >
> >
> >
> >
> >
> > Shannon
> >
> >
> >
> > From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of
> > Mary
> > Sent: May-25-11 12:39 PM
> > To: MAXIMO@yahoogroups.com
> > Subject: [MAXIMO List] Re: Repeating Escalation or Workflow?
> >
> >
> >
> >
> >
> > Right! I was thinking about this the wrong way. Thank you.
> >
> > --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com> , "Shannon
> > Rotz" <shannonrotz@> wrote:
> > >
> > > I don't think you need to - if you base it on the woownerhistory table,
> > then
> > > every time a record is added to that table, the escalation will fire.
> > >
> > >
> > >
> > >
> > >
> > > Shannon
> > >
> > >
> > >
> > > From: MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
> > [mailto:MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com> ] On Behalf
> > Of
> > > Mary
> > > Sent: May-24-11 3:59 PM
> > > To: MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
> > > Subject: [MAXIMO List] Re: Repeating Escalation or Workflow?
> > >
> > >
> > >
> > >
> > >
> > > Thanks Dave. How would I get the escalation to repeat each time the owner
> > > changes? Mary
> > >
> > > --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
> > <mailto:MAXIMO%40yahoogroups.com> , "in2data"
> > > <in2data@> wrote:
> > > >
> > > > Hi,
> > > >
> > > > You should be able to use an escalation on the woownerhistory table.
> > > >
> > > > Dave Bone
> > > >
> > > > --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
> > <mailto:MAXIMO%40yahoogroups.com> , "Mary"
> > > <mmangier@> wrote:
> > > > >
> > > > > I have an escalation on workorders that runs when an owner is assigned
> > > and sends a notification to notify the owner. In addition, I would like to
> > > have the notfication sent whenever the owner changes.
> > > > >
> > > > > Has anyone done this with an escalation or would I need a workflow?
> > > > >
> > > > > Thank you, Mary
> > > > >
> > > > > Maximo 7.1.1.6
> > > > >
> > > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> >
> >
> >
> >
> >
> >
> >
>
I don't think you'll be able to create the role based on the work order
table - the escalation won't see it, since the escalation's object is
defined as WOOWNERHISTORY.
But I'm not sure what you mean by making woownerhistory a primary object -
?? You've already made it a main object in DBConfig, or you wouldn't be
able to use it on an escalation.
Shannon
From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of
Mary
Sent: July-15-11 12:06 PM
To: MAXIMO@yahoogroups.com
Subject: [MAXIMO List] Re: Repeating Escalation or Workflow?
For this escalation, I have a communication template setup on object
woownerhistory. For a role, do I have to make woownerhistory a primary
object, or can I somehow create the role based on workorder owner and use
this?
Thank you, Mary
--- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com> , "Mary"
<mmangier@...> wrote:
>
> Thanks Shannon. I've learned that the hard way previously!
>
> --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com> , "Shannon
Rotz" <shannonrotz@> wrote:
> >
> > One additional thought: when you set up the escalation, you probably
want
> > to put in a start date, i.e.
> >
> >
> >
> > owndate > {Date the Escalation takes effect}
> >
> >
> >
> > Otherwise, you'll get bunch of notifications for old ownership changes.
> >
> >
> >
> >
> >
> > Shannon
> >
> >
> >
> > From: MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
[mailto:MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com> ] On Behalf
Of
> > Mary
> > Sent: May-25-11 12:39 PM
> > To: MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
> > Subject: [MAXIMO List] Re: Repeating Escalation or Workflow?
> >
> >
> >
> >
> >
> > Right! I was thinking about this the wrong way. Thank you.
> >
> > --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
<mailto:MAXIMO%40yahoogroups.com> , "Shannon
> > Rotz" <shannonrotz@> wrote:
> > >
> > > I don't think you need to - if you base it on the woownerhistory
table,
> > then
> > > every time a record is added to that table, the escalation will fire.
> > >
> > >
> > >
> > >
> > >
> > > Shannon
> > >
> > >
> > >
> > > From: MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
<mailto:MAXIMO%40yahoogroups.com>
> > [mailto:MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
<mailto:MAXIMO%40yahoogroups.com> ] On Behalf
> > Of
> > > Mary
> > > Sent: May-24-11 3:59 PM
> > > To: MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
<mailto:MAXIMO%40yahoogroups.com>
> > > Subject: [MAXIMO List] Re: Repeating Escalation or Workflow?
> > >
> > >
> > >
> > >
> > >
> > > Thanks Dave. How would I get the escalation to repeat each time the
owner
> > > changes? Mary
> > >
> > > --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
<mailto:MAXIMO%40yahoogroups.com>
> > <mailto:MAXIMO%40yahoogroups.com> , "in2data"
> > > <in2data@> wrote:
> > > >
> > > > Hi,
> > > >
> > > > You should be able to use an escalation on the woownerhistory table.
> > > >
> > > > Dave Bone
> > > >
> > > > --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
<mailto:MAXIMO%40yahoogroups.com>
> > <mailto:MAXIMO%40yahoogroups.com> , "Mary"
> > > <mmangier@> wrote:
> > > > >
> > > > > I have an escalation on workorders that runs when an owner is
assigned
> > > and sends a notification to notify the owner. In addition, I would
like to
> > > have the notfication sent whenever the owner changes.
> > > > >
> > > > > Has anyone done this with an escalation or would I need a
workflow?
> > > > >
> > > > > Thank you, Mary
> > > > >
> > > > > Maximo 7.1.1.6
> > > > >
> > > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> >
> >
> >
> >
> >
> >
> >
>
I can use WOOWNERHISTORY in an escalation but not on a role - but it is not checked as a Main Object. Do you know if there is any downside to making an object a primary object?
Thanks. Mary
--- In MAXIMO@yahoogroups.com, "Shannon Rotz" <shannonrotz@...> wrote:
>
> I don't think you'll be able to create the role based on the work order
> table - the escalation won't see it, since the escalation's object is
> defined as WOOWNERHISTORY.
>
>
>
> But I'm not sure what you mean by making woownerhistory a primary object -
> ?? You've already made it a main object in DBConfig, or you wouldn't be
> able to use it on an escalation.
>
>
>
>
>
> Shannon
>
>
>
> From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of
> Mary
> Sent: July-15-11 12:06 PM
> To: MAXIMO@yahoogroups.com
> Subject: [MAXIMO List] Re: Repeating Escalation or Workflow?
>
>
>
>
>
> For this escalation, I have a communication template setup on object
> woownerhistory. For a role, do I have to make woownerhistory a primary
> object, or can I somehow create the role based on workorder owner and use
> this?
>
> Thank you, Mary
>
> --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com> , "Mary"
> <mmangier@> wrote:
> >
> > Thanks Shannon. I've learned that the hard way previously!
> >
> > --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com> , "Shannon
> Rotz" <shannonrotz@> wrote:
> > >
> > > One additional thought: when you set up the escalation, you probably
> want
> > > to put in a start date, i.e.
> > >
> > >
> > >
> > > owndate > {Date the Escalation takes effect}
> > >
> > >
> > >
> > > Otherwise, you'll get bunch of notifications for old ownership changes.
> > >
> > >
> > >
> > >
> > >
> > > Shannon
> > >
> > >
> > >
> > > From: MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
> [mailto:MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com> ] On Behalf
> Of
> > > Mary
> > > Sent: May-25-11 12:39 PM
> > > To: MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
> > > Subject: [MAXIMO List] Re: Repeating Escalation or Workflow?
> > >
> > >
> > >
> > >
> > >
> > > Right! I was thinking about this the wrong way. Thank you.
> > >
> > > --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
> <mailto:MAXIMO%40yahoogroups.com> , "Shannon
> > > Rotz" <shannonrotz@> wrote:
> > > >
> > > > I don't think you need to - if you base it on the woownerhistory
> table,
> > > then
> > > > every time a record is added to that table, the escalation will fire.
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > Shannon
> > > >
> > > >
> > > >
> > > > From: MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
> <mailto:MAXIMO%40yahoogroups.com>
> > > [mailto:MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
> <mailto:MAXIMO%40yahoogroups.com> ] On Behalf
> > > Of
> > > > Mary
> > > > Sent: May-24-11 3:59 PM
> > > > To: MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
> <mailto:MAXIMO%40yahoogroups.com>
> > > > Subject: [MAXIMO List] Re: Repeating Escalation or Workflow?
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > Thanks Dave. How would I get the escalation to repeat each time the
> owner
> > > > changes? Mary
> > > >
> > > > --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
> <mailto:MAXIMO%40yahoogroups.com>
> > > <mailto:MAXIMO%40yahoogroups.com> , "in2data"
> > > > <in2data@> wrote:
> > > > >
> > > > > Hi,
> > > > >
> > > > > You should be able to use an escalation on the woownerhistory table.
> > > > >
> > > > > Dave Bone
> > > > >
> > > > > --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
> <mailto:MAXIMO%40yahoogroups.com>
> > > <mailto:MAXIMO%40yahoogroups.com> , "Mary"
> > > > <mmangier@> wrote:
> > > > > >
> > > > > > I have an escalation on workorders that runs when an owner is
> assigned
> > > > and sends a notification to notify the owner. In addition, I would
> like to
> > > > have the notfication sent whenever the owner changes.
> > > > > >
> > > > > > Has anyone done this with an escalation or would I need a
> workflow?
> > > > > >
> > > > > > Thank you, Mary
> > > > > >
> > > > > > Maximo 7.1.1.6
> > > > > >
> > > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> >
>
>
>
>
>
>
>
No, apparently it's just for that purpose . I've never seen it used anywhere
else.
Shannon
From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of
Mary
Sent: July-20-11 8:26 AM
To: MAXIMO@yahoogroups.com
Subject: [MAXIMO List] Re: Repeating Escalation or Workflow?
I can use WOOWNERHISTORY in an escalation but not on a role - but it is not
checked as a Main Object. Do you know if there is any downside to making an
object a primary object?
Thanks. Mary
--- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com> , "Shannon
Rotz" <shannonrotz@...> wrote:
>
> I don't think you'll be able to create the role based on the work order
> table - the escalation won't see it, since the escalation's object is
> defined as WOOWNERHISTORY.
>
>
>
> But I'm not sure what you mean by making woownerhistory a primary object -
> ?? You've already made it a main object in DBConfig, or you wouldn't be
> able to use it on an escalation.
>
>
>
>
>
> Shannon
>
>
>
> From: MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
[mailto:MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com> ] On Behalf
Of
> Mary
> Sent: July-15-11 12:06 PM
> To: MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
> Subject: [MAXIMO List] Re: Repeating Escalation or Workflow?
>
>
>
>
>
> For this escalation, I have a communication template setup on object
> woownerhistory. For a role, do I have to make woownerhistory a primary
> object, or can I somehow create the role based on workorder owner and use
> this?
>
> Thank you, Mary
>
> --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
<mailto:MAXIMO%40yahoogroups.com> , "Mary"
> <mmangier@> wrote:
> >
> > Thanks Shannon. I've learned that the hard way previously!
> >
> > --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
<mailto:MAXIMO%40yahoogroups.com> , "Shannon
> Rotz" <shannonrotz@> wrote:
> > >
> > > One additional thought: when you set up the escalation, you probably
> want
> > > to put in a start date, i.e.
> > >
> > >
> > >
> > > owndate > {Date the Escalation takes effect}
> > >
> > >
> > >
> > > Otherwise, you'll get bunch of notifications for old ownership
changes.
> > >
> > >
> > >
> > >
> > >
> > > Shannon
> > >
> > >
> > >
> > > From: MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
<mailto:MAXIMO%40yahoogroups.com>
> [mailto:MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
<mailto:MAXIMO%40yahoogroups.com> ] On Behalf
> Of
> > > Mary
> > > Sent: May-25-11 12:39 PM
> > > To: MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
<mailto:MAXIMO%40yahoogroups.com>
> > > Subject: [MAXIMO List] Re: Repeating Escalation or Workflow?
> > >
> > >
> > >
> > >
> > >
> > > Right! I was thinking about this the wrong way. Thank you.
> > >
> > > --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
<mailto:MAXIMO%40yahoogroups.com>
> <mailto:MAXIMO%40yahoogroups.com> , "Shannon
> > > Rotz" <shannonrotz@> wrote:
> > > >
> > > > I don't think you need to - if you base it on the woownerhistory
> table,
> > > then
> > > > every time a record is added to that table, the escalation will
fire.
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > Shannon
> > > >
> > > >
> > > >
> > > > From: MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
<mailto:MAXIMO%40yahoogroups.com>
> <mailto:MAXIMO%40yahoogroups.com>
> > > [mailto:MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
<mailto:MAXIMO%40yahoogroups.com>
> <mailto:MAXIMO%40yahoogroups.com> ] On Behalf
> > > Of
> > > > Mary
> > > > Sent: May-24-11 3:59 PM
> > > > To: MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
<mailto:MAXIMO%40yahoogroups.com>
> <mailto:MAXIMO%40yahoogroups.com>
> > > > Subject: [MAXIMO List] Re: Repeating Escalation or Workflow?
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > Thanks Dave. How would I get the escalation to repeat each time the
> owner
> > > > changes? Mary
> > > >
> > > > --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
<mailto:MAXIMO%40yahoogroups.com>
> <mailto:MAXIMO%40yahoogroups.com>
> > > <mailto:MAXIMO%40yahoogroups.com> , "in2data"
> > > > <in2data@> wrote:
> > > > >
> > > > > Hi,
> > > > >
> > > > > You should be able to use an escalation on the woownerhistory
table.
> > > > >
> > > > > Dave Bone
> > > > >
> > > > > --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
<mailto:MAXIMO%40yahoogroups.com>
> <mailto:MAXIMO%40yahoogroups.com>
> > > <mailto:MAXIMO%40yahoogroups.com> , "Mary"
> > > > <mmangier@> wrote:
> > > > > >
> > > > > > I have an escalation on workorders that runs when an owner is
> assigned
> > > > and sends a notification to notify the owner. In addition, I would
> like to
> > > > have the notfication sent whenever the owner changes.
> > > > > >
> > > > > > Has anyone done this with an escalation or would I need a
> workflow?
> > > > > >
> > > > > > Thank you, Mary
> > > > > >
> > > > > > Maximo 7.1.1.6
> > > > > >
> > > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > >
> > >
> > >
> > >
> > >
> > >
> > >
> >
>
>
>
>
>
>
>