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Hi All,
When a Service Request is created the status of the SR is 'NEW', When the SR converts into a work order (wo status = WAPPR), I want the status of the SR to be 'INPRG' for this I am using Escalation.
Escalation Info:
Escalation = xxx, Apllies to = 'SR' and condition: STATUS='NEW'
Action: object=WORKORDER, type=changestatus, Value ='WAPPR' and Acessible From =Escalation
Due to some reason the the SR status is not changing to 'INPRG' when a work order is created from SR application. When a work order is created the status of the work order is 'WAPPR'
I need some help on this, please let me know what Iam doing wrong.
Thanks
Reddy
Put the escalation on the workorder and have the action be to change the status of the SR.
Pat Morrow
pmorrow8@yahoo.com
From: areddy214 <areddy214@yahoo.com>
To: MAXIMO@yahoogroups.com
Sent: Monday, August 22, 2011 3:32 PM
Subject: [MAXIMO List] Using Escalation Change the Status of the SR to INPROG
Hi All,
When a Service Request is created the status of the SR is 'NEW', When the SR converts into a work order (wo status = WAPPR), I want the status of the SR to be 'INPRG' for this I am using Escalation.
Escalation Info:
Escalation = xxx, Apllies to = 'SR' and condition: STATUS='NEW'
Action: object=WORKORDER, type=changestatus, Value ='WAPPR' and Acessible From =Escalation
Due to some reason the the SR status is not changing to 'INPRG' when a work order is created from SR application. When a work order is created the status of the work order is 'WAPPR'
I need some help on this, please let me know what Iam doing wrong.
Thanks
Reddy
Not a good idea to change SR status to INPRG using escalation as they are dependencies underneath. Use SAVE in the workflow to do it automatically so when the condition is satisfied, it should automatically go to inprog.
Thanks,
Kumar
________________________________
From: areddy214 <areddy214@yahoo.com>
To: MAXIMO@yahoogroups.com
Sent: Monday, August 22, 2011 2:32 PM
Subject: [MAXIMO List] Using Escalation Change the Status of the SR to INPROG
Hi All,
When a Service Request is created the status of the SR is 'NEW', When the SR converts into a work order (wo status = WAPPR), I want the status of the SR to be 'INPRG' for this I am using Escalation.
Escalation Info:
Escalation = xxx, Apllies to = 'SR' and condition: STATUS='NEW'
Action: object=WORKORDER, type=changestatus, Value ='WAPPR' and Acessible From =Escalation
Due to some reason the the SR status is not changing to 'INPRG' when a work order is created from SR application. When a work order is created the status of the work order is 'WAPPR'
I need some help on this, please let me know what Iam doing wrong.
Thanks
Reddy
Kumar,
We are using workflow only for the work order application not for the Service Request, Is there a way you can suggest to change the status of the SR to 'INPROG' when a workorder is created for the SR.
Thanks
Reddy
--- In MAXIMO@yahoogroups.com, Basant M Kumar <mahato01@...> wrote:
>
> Not a good idea to change SR status to INPRG using escalation as they are dependencies underneath. Use SAVE in the workflow to do it automatically so when the condition is satisfied, it should automatically go to inprog.
>
> Thanks,
> Â
> Kumar
>
>
> ________________________________
> From: areddy214 <areddy214@...>
> To: MAXIMO@yahoogroups.com
> Sent: Monday, August 22, 2011 2:32 PM
> Subject: [MAXIMO List] Using Escalation Change the Status of the SR to INPROG
>
>
> Â
> Hi All,
>
> When a Service Request is created the status of the SR is 'NEW', When the SR converts into a work order (wo status = WAPPR), I want the status of the SR to be 'INPRG' for this I am using Escalation.
>
> Escalation Info:
>
> Escalation = xxx, Apllies to = 'SR' and condition: STATUS='NEW'
>
> Action: object=WORKORDER, type=changestatus, Value ='WAPPR' and Acessible From =Escalation
>
> Due to some reason the the SR status is not changing to 'INPRG' when a work order is created from SR application. When a work order is created the status of the work order is 'WAPPR'
>
> I need some help on this, please let me know what Iam doing wrong.
>
> Thanks
> Reddy
>
>
>
>
>
>
Pat,
I updated escalation to the workorder and action to SR, still it did not work , please let me know, if I have to change anything below:
Escalation = xxx, Apllies to = 'WORKORDER' and condition: status='WAPPR' and istask=0 and origrecordclass ='SR' and origrecordid is not null
Action: object= 'SR', type=changestatus, Value ='INPROG' and Acessible From = ALL
Thanks
Reddy
--- In MAXIMO@yahoogroups.com, Pat Morrow <pmorrow8@...> wrote:
>
> Put the escalation on the workorder and have the action be to change the status of the SR.
>
>
> Pat Morrow
> pmorrow8@...
>
>
> From: areddy214 <areddy214@...>
> To: MAXIMO@yahoogroups.com
> Sent: Monday, August 22, 2011 3:32 PM
> Subject: [MAXIMO List] Using Escalation Change the Status of the SR to INPROG
>
>
> Â
> Hi All,
>
> When a Service Request is created the status of the SR is 'NEW', When the SR converts into a work order (wo status = WAPPR), I want the status of the SR to be 'INPRG' for this I am using Escalation.
>
> Escalation Info:
>
> Escalation = xxx, Apllies to = 'SR' and condition: STATUS='NEW'
>
> Action: object=WORKORDER, type=changestatus, Value ='WAPPR' and Acessible From =Escalation
>
> Due to some reason the the SR status is not changing to 'INPRG' when a work order is created from SR application. When a work order is created the status of the work order is 'WAPPR'
>
> I need some help on this, please let me know what Iam doing wrong.
>
> Thanks
> Reddy
>
>
>
>
>
>
Use Change Status workflow to change the status or put save workflow on auto mode so it automatically changes to INPRG when all the conditions are met. you can put save workflow on the auto save. This should automatically change the status to INPRG once all values are supplied. Mainly, if a ticket has a owner then it's considered to be inprog as some one is about to look into the ticket.
Thanks,
kumar
________________________________
From: areddy214 <areddy214@yahoo.com>
To: MAXIMO@yahoogroups.com
Sent: Wednesday, August 24, 2011 10:07 AM
Subject: Re: [MAXIMO List] Using Escalation Change the Status of the SR to INPROG
Kumar,
We are using workflow only for the work order application not for the Service Request, Is there a way you can suggest to change the status of the SR to 'INPROG' when a workorder is created for the SR.
Thanks
Reddy
--- In MAXIMO@yahoogroups.com, Basant M Kumar <mahato01@...> wrote:
>
> Not a good idea to change SR status to INPRG using escalation as they are dependencies underneath. Use SAVE in the workflow to do it automatically so when the condition is satisfied, it should automatically go to inprog.
>
> Thanks,
> Â
> Kumar
>
>
> ________________________________
> From: areddy214 <areddy214@...>
> To: MAXIMO@yahoogroups.com
> Sent: Monday, August 22, 2011 2:32 PM
> Subject: [MAXIMO List] Using Escalation Change the Status of the SR to INPROG
>
>
> Â
> Hi All,
>
> When a Service Request is created the status of the SR is 'NEW', When the SR converts into a work order (wo status = WAPPR), I want the status of the SR to be 'INPRG' for this I am using Escalation.
>
> Escalation Info:
>
> Escalation = xxx, Apllies to = 'SR' and condition: STATUS='NEW'
>
> Action: object=WORKORDER, type=changestatus, Value ='WAPPR' and Acessible From =Escalation
>
> Due to some reason the the SR status is not changing to 'INPRG' when a work order is created from SR application. When a work order is created the status of the work order is 'WAPPR'
>
> I need some help on this, please let me know what Iam doing wrong.
>
> Thanks
> Reddy
>
>
>
>
>
>
Kumar,
If you get a chance can you give further instructions on how to put change status on auto mode to change the status of the SR into 'INPROG'.
If a ticket has owner the SR is changing the status to 'QUEUED'.
Thank
Reddy
--- In MAXIMO@yahoogroups.com, Basant M Kumar <mahato01@...> wrote:
>
> Use Change Status workflow to change the status or put save workflow on auto mode so it automatically changes to INPRG when all the conditions are met. you can put save workflow on the auto save. This should automatically change the status to INPRG once all values are supplied. Mainly, if a ticket has a owner then it's considered to be inprog as some one is about to look into the ticket.
>
> Thanks,
> Â
> kumar
>
>
> ________________________________
> From: areddy214 <areddy214@...>
> To: MAXIMO@yahoogroups.com
> Sent: Wednesday, August 24, 2011 10:07 AM
> Subject: Re: [MAXIMO List] Using Escalation Change the Status of the SR to INPROG
>
>
> Â
> Kumar,
>
> We are using workflow only for the work order application not for the Service Request, Is there a way you can suggest to change the status of the SR to 'INPROG' when a workorder is created for the SR.
>
> Thanks
> Reddy
> --- In MAXIMO@yahoogroups.com, Basant M Kumar <mahato01@> wrote:
> >
> > Not a good idea to change SR status to INPRG using escalation as they are dependencies underneath. Use SAVE in the workflow to do it automatically so when the condition is satisfied, it should automatically go to inprog.
> >
> > Thanks,
> > ÃÂ
> > Kumar
> >
> >
> > ________________________________
> > From: areddy214 <areddy214@>
> > To: MAXIMO@yahoogroups.com
> > Sent: Monday, August 22, 2011 2:32 PM
> > Subject: [MAXIMO List] Using Escalation Change the Status of the SR to INPROG
> >
> >
> > ÃÂ
> > Hi All,
> >
> > When a Service Request is created the status of the SR is 'NEW', When the SR converts into a work order (wo status = WAPPR), I want the status of the SR to be 'INPRG' for this I am using Escalation.
> >
> > Escalation Info:
> >
> > Escalation = xxx, Apllies to = 'SR' and condition: STATUS='NEW'
> >
> > Action: object=WORKORDER, type=changestatus, Value ='WAPPR' and Acessible From =Escalation
> >
> > Due to some reason the the SR status is not changing to 'INPRG' when a work order is created from SR application. When a work order is created the status of the work order is 'WAPPR'
> >
> > I need some help on this, please let me know what Iam doing wrong.
> >
> > Thanks
> > Reddy
> >
> >
> >
> >
> >
> >
>
>
>
>
>
>