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I'm starting to play with the email listener functionality to start collecting Maximo help requests via the SR app. I've got the email listener up and running - it's setup, got a WF, and it processes emails, etc. But when the SR record is created with the incoming email, the 'ReportedBy' field is left blank.
Anyone got any ideas on how to do a reverse lookup/setvalue in the INBOUNDCOMM WF to set the 'ReportedBy' field to the PersonID of the email associated with the new SR record? Shouldn't the 'RequestedBy' automatically get filled in with the new SR record?
Which Maximo version? Does your person record reference the submitters email address?
On Nov 2, 2011, at 3:03 PM, "Jason Verly" <jason.verly@yahoo.com> wrote:
> I'm starting to play with the email listener functionality to start collecting Maximo help requests via the SR app. I've got the email listener up and running - it's setup, got a WF, and it processes emails, etc. But when the SR record is created with the incoming email, the 'ReportedBy' field is left blank.
>
> Anyone got any ideas on how to do a reverse lookup/setvalue in the INBOUNDCOMM WF to set the 'ReportedBy' field to the PersonID of the email associated with the new SR record? Shouldn't the 'RequestedBy' automatically get filled in with the new SR record?
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Maximo 7.1.1.6. The SR record created by the INBOUNDCOMM WF from the listener does have the email address. So my thought was to do a SetValue for 'ReportedBy' based on the email address in the listener WF after the record is created.
--- In MAXIMO@yahoogroups.com, Chris Lawless <lawlessc@...> wrote:
>
> Which Maximo version? Does your person record reference the submitters email address?
>
> On Nov 2, 2011, at 3:03 PM, "Jason Verly" <jason.verly@...> wrote:
>
> > I'm starting to play with the email listener functionality to start collecting Maximo help requests via the SR app. I've got the email listener up and running - it's setup, got a WF, and it processes emails, etc. But when the SR record is created with the incoming email, the 'ReportedBy' field is left blank.
> >
> > Anyone got any ideas on how to do a reverse lookup/setvalue in the INBOUNDCOMM WF to set the 'ReportedBy' field to the PersonID of the email associated with the new SR record? Shouldn't the 'RequestedBy' automatically get filled in with the new SR record?
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We use an escalation with a setvalue that looks up the personid by the email.
--- In MAXIMO@yahoogroups.com, "Jason Verly" <jason.verly@...> wrote:
>
>
> Maximo 7.1.1.6. The SR record created by the INBOUNDCOMM WF from the listener does have the email address. So my thought was to do a SetValue for 'ReportedBy' based on the email address in the listener WF after the record is created.
>
> --- In MAXIMO@yahoogroups.com, Chris Lawless <lawlessc@> wrote:
> >
> > Which Maximo version? Does your person record reference the submitters email address?
> >
> > On Nov 2, 2011, at 3:03 PM, "Jason Verly" <jason.verly@> wrote:
> >
> > > I'm starting to play with the email listener functionality to start collecting Maximo help requests via the SR app. I've got the email listener up and running - it's setup, got a WF, and it processes emails, etc. But when the SR record is created with the incoming email, the 'ReportedBy' field is left blank.
> > >
> > > Anyone got any ideas on how to do a reverse lookup/setvalue in the INBOUNDCOMM WF to set the 'ReportedBy' field to the PersonID of the email associated with the new SR record? Shouldn't the 'RequestedBy' automatically get filled in with the new SR record?
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Yep, that was the solution I went to as well. Were you able to use the existing record relationships? I ended up adding a new relationship for the SR table back to the EMAIL table to be able to add the PERSONID value to the REPORTEDBY field.
--- In MAXIMO@yahoogroups.com, "Mary" <mmangier@...> wrote:
>
> We use an escalation with a setvalue that looks up the personid by the email.
>
> --- In MAXIMO@yahoogroups.com, "Jason Verly" <jason.verly@> wrote:
> >
> >
> > Maximo 7.1.1.6. The SR record created by the INBOUNDCOMM WF from the listener does have the email address. So my thought was to do a SetValue for 'ReportedBy' based on the email address in the listener WF after the record is created.
> >
> > --- In MAXIMO@yahoogroups.com, Chris Lawless <lawlessc@> wrote:
> > >
> > > Which Maximo version? Does your person record reference the submitters email address?
> > >
> > > On Nov 2, 2011, at 3:03 PM, "Jason Verly" <jason.verly@> wrote:
> > >
> > > > I'm starting to play with the email listener functionality to start collecting Maximo help requests via the SR app. I've got the email listener up and running - it's setup, got a WF, and it processes emails, etc. But when the SR record is created with the incoming email, the 'ReportedBy' field is left blank.
> > > >
> > > > Anyone got any ideas on how to do a reverse lookup/setvalue in the INBOUNDCOMM WF to set the 'ReportedBy' field to the PersonID of the email associated with the new SR record? Shouldn't the 'RequestedBy' automatically get filled in with the new SR record?
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I've done that before, with no problems, i.e. updated the IBEP workflow to
set the value of various fields on the SR, based on the email address.
Shannon
From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of
Mary
Sent: November-09-11 9:50 AM
To: MAXIMO@yahoogroups.com
Subject: Re: [MAXIMO List] Getting 'ReportedBy' on SR from Email Listener
We use an escalation with a setvalue that looks up the personid by the
email.
--- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com> , "Jason
Verly" <jason.verly@...> wrote:
>
>
> Maximo 7.1.1.6. The SR record created by the INBOUNDCOMM WF from the
listener does have the email address. So my thought was to do a SetValue for
'ReportedBy' based on the email address in the listener WF after the record
is created.
>
> --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com> , Chris
Lawless <lawlessc@> wrote:
> >
> > Which Maximo version? Does your person record reference the submitters
email address?
> >
> > On Nov 2, 2011, at 3:03 PM, "Jason Verly" <jason.verly@> wrote:
> >
> > > I'm starting to play with the email listener functionality to start
collecting Maximo help requests via the SR app. I've got the email listener
up and running - it's setup, got a WF, and it processes emails, etc. But
when the SR record is created with the incoming email, the 'ReportedBy'
field is left blank.
> > >
> > > Anyone got any ideas on how to do a reverse lookup/setvalue in the
INBOUNDCOMM WF to set the 'ReportedBy' field to the PersonID of the email
associated with the new SR record? Shouldn't the 'RequestedBy' automatically
get filled in with the new SR record?
> > >
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>