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Dear All,
Can anyone help with this:-
We have just upgraded our test system and Actuate is not functioning:-
When trying to select reports in a module no reports are dislayed and the error "Error Retrieving Job List is shown"
When trying to directly print a report we are presented with the Actuate Encylopedia login screen with the maxadmin username & password (with the password being a very long string of characters)
I have seen this before after version 6 upgrades and have tried all the checks and fixes I can remember
i.e. - all the .properties files are in synch on both the Actuate and Maximo servers.
- the Java businessobjects (actuatebo.jar) for the Actuate 8
server and the Maximo business objects (businessobjects.jar) for the
Maximo 6 application are in synch.
In Maximo.properties we have the multi server set to NO - would changing this to YES make any difference ?
Any help with this most appreciated.
Thanks,
Craig
I typically see this error when the Actuate service isn't running. Can you log into the Actuate Management console?
Ron
--- On Fri, 11/4/11, craig_behan <craig.behan@tubelines.com> wrote:
From: craig_behan <craig.behan@tubelines.com>
Subject: [MAXIMO List] Maximo 6.2.5 Actuate Issue After Upgrade - Error Retrieving Job List
To: MAXIMO@yahoogroups.com
Date: Friday, November 4, 2011, 7:35 AM
Dear All,
Can anyone help with this:-
We have just upgraded our test system and Actuate is not functioning:-
When trying to select reports in a module no reports are dislayed and the error "Error Retrieving Job List is shown"
When trying to directly print a report we are presented with the Actuate Encylopedia login screen with the maxadmin username & password (with the password being a very long string of characters)
I have seen this before after version 6 upgrades and have tried all the checks and fixes I can remember
i.e. - all the .properties files are in synch on both the Actuate and Maximo servers.
- the Java businessobjects (actuatebo.jar) for the Actuate 8
server and the Maximo business objects (businessobjects.jar) for the
Maximo 6 application are in synch.
In Maximo.properties we have the multi server set to NO - would changing this to YES make any difference ?
Any help with this most appreciated.
Thanks,
Craig
------------------------------------
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Hi Ron,
Thanks for your response.
I can confirm I can log into the console and thankfully the issue is resolved now.
Kind regards,
Craig
Craig Behan
Maximo Support Specialist
Tel: +44 (0) 20 7088 6910
craig.behan@tublines.com<mailto:craig.behan@tublines.com>
http://www.tubelines.com<http://www.tubelines.com/>
From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of Ron Scott
Sent: 11 November 2011 12:20
To: MAXIMO@yahoogroups.com
Subject: Re: [MAXIMO List] Maximo 6.2.5 Actuate Issue After Upgrade - Error Retrieving Job List
I typically see this error when the Actuate service isn't running. Can you log into the Actuate Management console?
Ron
--- On Fri, 11/4/11, craig_behan <craig.behan@tubelines.com<mailto:craig.behan%40tubelines.com>> wrote:
From: craig_behan <craig.behan@tubelines.com<mailto:craig.behan%40tubelines.com>>
Subject: [MAXIMO List] Maximo 6.2.5 Actuate Issue After Upgrade - Error Retrieving Job List
To: MAXIMO@yahoogroups.com<mailto:MAXIMO%40yahoogroups.com>
Date: Friday, November 4, 2011, 7:35 AM
Dear All,
Can anyone help with this:-
We have just upgraded our test system and Actuate is not functioning:-
When trying to select reports in a module no reports are dislayed and the error "Error Retrieving Job List is shown"
When trying to directly print a report we are presented with the Actuate Encylopedia login screen with the maxadmin username & password (with the password being a very long string of characters)
I have seen this before after version 6 upgrades and have tried all the checks and fixes I can remember
i.e. - all the .properties files are in synch on both the Actuate and Maximo servers.
- the Java businessobjects (actuatebo.jar) for the Actuate 8
server and the Maximo business objects (businessobjects.jar) for the
Maximo 6 application are in synch.
In Maximo.properties we have the multi server set to NO - would changing this to YES make any difference ?
Any help with this most appreciated.
Thanks,
Craig
------------------------------------
Email addresses you might need:
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