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There is a strong linkage between "ease of use" features and database accuracy. Maybe this is stating the obvious, but there are many inaccurate (Maximo) databases.
The IT department is trying to get more "buy-in" from the functional side and shift ownership of the data to the work groups. Some data inputs are paper first, then computer. Some inputs have to be input twice (meaning lack of integration/consolidation). And some users complain of lack of reporting output.
Users will often state many problems (including staffing and time-to-input data), but once you provide mobile solutions such as handheld, iPADS, or wireless notebooks, then some of these pain points immediately disappear. Plus, the working level is willing to take the time to provide timely input while at the job site.
Once management can get an accurate database, then they can extract accurate reports. And accurate reports means better decisions.
w/br
John Reeve
Manager, Practice Leader Maintenance and Reliability Solutions
Cell: 423 314 1312
http://www.linkedin.com/pub/john-reeve/11/644/9b2