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Spot check system utilization and operation by asking Maintenance Supervisors in one-on-one or group interviews,
(1) "Does this system really make your job easier?",
(2) "How exactly does this software help you?",
(3) "Other than entering actual manhours, what does it do for you?".
(4) "Do you know of other system or process problems? Has anyone ever asked you to document these?"
(5) "Has the system administrator ever asked you how they can make the system better for you?",
(6) "Training. Has anyone ever explained or taught the `end game', i.e. the real purpose behind using a CMMS system?"
w/br
John Reeve
Manager, Practice Leader Maintenance and Reliability Solutions
Cell: 423 314 1312
http://www.linkedin.com/pub/john-reeve/11/644/9b2