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Hi,
I want to restrict list of statuses shown for tickets (sr, incident, problem and change) but still be able to use that status on workflow actions.
E.g I want users not to be able to select "RESOLVED" status from change status dialog, but they should be able to resolve the ticket from workflow (with calls resolve ticket action)
In Maximo 6.2 it could be done with security groups restrictions. I put a restriction for security group "DEFLTREG":
Entity=SYNONYMDOMAIN
Restriction=VALUE not in ('RESOLVED','CLOSED')
If I do this in Maximo 7 (TSRM 7.2.1) the ticket can't be resolved via workflow anymore. It says something that "RESOLVED is not in the value list".
How could this be done in Maximo 7 ?
I have checked this post but it dooesn't help because Change tickets do not use that psdi.webclient.beans.workorder.WOChangeStatusBean class and for the other tickets I don't know where to specify the bean class... I found nothing about that in the library.xml
http://www.burakbolek.com/blog/2009/03/restricting-status-list-on-list-tab/
Hopefully someone knows how to do this or can this same be done in another way
Best Regards,
Mikael Lahtonen