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The current process...
We currently use an external workflow to capture a user's request.
Maximo's email listener then parses the email from the workflow and creates a service request. A work order is then generated from the service request once reviewed by the planner.
I need a way to pass information to maximo's service request via the email listener that the equipment is DOWN. The planner can validate this claim before he/she generates the work order. Once the work is complete and the equipment has been restored, the planner can then update the status of the equipment.
Any suggestions would be greatly appreciated.
Thanks,
~R
Maximo 7.1
An extra field on the SR / Ticket?
On Jan 22, 2012, at 9:51 PM, "rudy.banks" <rudolph.banks@ge.com> wrote:
> The current process...
>
> We currently use an external workflow to capture a user's request.
> Maximo's email listener then parses the email from the workflow and creates a service request. A work order is then generated from the service request once reviewed by the planner.
>
> I need a way to pass information to maximo's service request via the email listener that the equipment is DOWN. The planner can validate this claim before he/she generates the work order. Once the work is complete and the equipment has been restored, the planner can then update the status of the equipment.
>
> Any suggestions would be greatly appreciated.
>
> Thanks,
> ~R
>
> Maximo 7.1
>
>
Is there a way to start the asset downtime tracking via SR instead of waiting for a WO to be generated? I guess I am looking to auto trigger the downtime vs. waiting for someone to set new status.
`R
--- In MAXIMO@yahoogroups.com, Chris Lawless <lawlessc@...> wrote:
>
> An extra field on the SR / Ticket?
>
> On Jan 22, 2012, at 9:51 PM, "rudy.banks" <rudolph.banks@...> wrote:
>
> > The current process...
> >
> > We currently use an external workflow to capture a user's request.
> > Maximo's email listener then parses the email from the workflow and creates a service request. A work order is then generated from the service request once reviewed by the planner.
> >
> > I need a way to pass information to maximo's service request via the email listener that the equipment is DOWN. The planner can validate this claim before he/she generates the work order. Once the work is complete and the equipment has been restored, the planner can then update the status of the equipment.
> >
> > Any suggestions would be greatly appreciated.
> >
> > Thanks,
> > ~R
> >
> > Maximo 7.1
> >
> >
>
>
>
>
Can you not create a relationship from SR to ASSET then call the appropriate SetValue or Action from the LSNRBP workflow?
On Jan 23, 2012, at 6:11 PM, "rudy.banks" <rudolph.banks@ge.com> wrote:
> Is there a way to start the asset downtime tracking via SR instead of waiting for a WO to be generated? I guess I am looking to auto trigger the downtime vs. waiting for someone to set new status.
> `R
>
> --- In MAXIMO@yahoogroups.com, Chris Lawless <lawlessc@...> wrote:
> >
> > An extra field on the SR / Ticket?
> >
> > On Jan 22, 2012, at 9:51 PM, "rudy.banks" <rudolph.banks@...> wrote:
> >
> > > The current process...
> > >
> > > We currently use an external workflow to capture a user's request.
> > > Maximo's email listener then parses the email from the workflow and creates a service request. A work order is then generated from the service request once reviewed by the planner.
> > >
> > > I need a way to pass information to maximo's service request via the email listener that the equipment is DOWN. The planner can validate this claim before he/she generates the work order. Once the work is complete and the equipment has been restored, the planner can then update the status of the equipment.
> > >
> > > Any suggestions would be greatly appreciated.
> > >
> > > Thanks,
> > > ~R
> > >
> > > Maximo 7.1
> > >
> > >
> >
> >
> >
> >
>
>