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Hi,
I know escalations and notifications can be used to email based on certain conditions (such as a status change) but is it possible to send an event based notification? For instance the only way to get close to real-time notifications from an escalation is having the schedule run frequently, but if the notification is event based it will only process as needed and be as close as possible to real-time.
Thanks,
Brad
Yes, you can send emails from an automation script in7.5.
Chris.
On Mar 20, 2012, at 3:09 AM, "clarity8m" <brad@claritasolutions.com> wrote:
> Hi,
>
> I know escalations and notifications can be used to email based on certain conditions (such as a status change) but is it possible to send an event based notification? For instance the only way to get close to real-time notifications from an escalation is having the schedule run frequently, but if the notification is event based it will only process as needed and be as close as possible to real-time.
>
> Thanks,
> Brad
>
>
Chris,
Have you found any good resources for the Automation Scripting? I’ve dabbled in it a bit, but haven’t found any good documentation on it yet such as “these are the things you can do” or “this is how you do X”
Thanks!
--- Sean Clark-McCarthy
From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of Chris Lawless
Sent: Tuesday, March 20, 2012 5:06 AM
To: MAXIMO@yahoogroups.com
Subject: Re: [MAXIMO List] Event based email notifications in Maximo 7.5
Yes, you can send emails from an automation script in7.5.
Chris.
On Mar 20, 2012, at 3:09 AM, "clarity8m" <brad@claritasolutions.com<mailto:brad%40claritasolutions.com>> wrote:
> Hi,
>
> I know escalations and notifications can be used to email based on certain conditions (such as a status change) but is it possible to send an event based notification? For instance the only way to get close to real-time notifications from an escalation is having the schedule run frequently, but if the notification is event based it will only process as needed and be as close as possible to real-time.
>
> Thanks,
> Brad
>
>
Essentially... no! There is a blog on the developer network site and a few
examples mased on TSRM 7.2, other than that there is a 30+ page guide on
there that the developers of automation scripting wrote which is a good
overview with several examples but all in all it's down to trial and error.
Chris.
On Wed, Mar 21, 2012 at 12:03 AM, Sean Clark-McCarthy <
smccarthy@cohesivesolutions.com> wrote:
> **
>
>
> Chris,
>
> Have you found any good resources for the Automation Scripting? I�ve
> dabbled in it a bit, but haven�t found any good documentation on it yet
> such as �these are the things you can do� or �this is how you do X�
>
> Thanks!
>
> --- Sean Clark-McCarthy
>
> From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of
> Chris Lawless
> Sent: Tuesday, March 20, 2012 5:06 AM
> To: MAXIMO@yahoogroups.com
> Subject: Re: [MAXIMO List] Event based email notifications in Maximo 7.5
>
>
>
> Yes, you can send emails from an automation script in7.5.
>
> Chris.
>
> On Mar 20, 2012, at 3:09 AM, "clarity8m" <brad@claritasolutions.com
> <mailto:brad%40claritasolutions.com>> wrote:
>
> > Hi,
> >
> > I know escalations and notifications can be used to email based on
> certain conditions (such as a status change) but is it possible to send an
> event based notification? For instance the only way to get close to
> real-time notifications from an escalation is having the schedule run
> frequently, but if the notification is event based it will only process as
> needed and be as close as possible to real-time.
> >
> > Thanks,
> > Brad
> >
> >
>
>
>
>
>
>
>
>
Brad,
What is the 'event'? This could also be handled in work flow as the functionality there (in 7.5) includes the ability to send notifications within the action functions. Generally speaking, your work flow could be triggered via a cron task or based on the action where your event is born - so you wouldn't have the task continually running or have it be based on a status change / other Maximo OOTB action or function. It may be as simple as that, or it may not. We'd need a little more information to do the best fit gap for your problem.
-John
--- In MAXIMO@yahoogroups.com, "clarity8m" <brad@...> wrote:
>
> Hi,
>
> I know escalations and notifications can be used to email based on certain conditions (such as a status change) but is it possible to send an event based notification? For instance the only way to get close to real-time notifications from an escalation is having the schedule run frequently, but if the notification is event based it will only process as needed and be as close as possible to real-time.
>
> Thanks,
> Brad
>
Hi John,
Thanks for the heads up. The event that initially got me thinking about this was a work order status change. In particular, I am interested in being able to send an email to the person that raised a service request once the corresponding work order has been closed or cancelled.
Cheers,
Brad
--- In MAXIMO@yahoogroups.com, "john_gould14" <john_gould14@...> wrote:
>
> Brad,
>
> What is the 'event'? This could also be handled in work flow as the functionality there (in 7.5) includes the ability to send notifications within the action functions. Generally speaking, your work flow could be triggered via a cron task or based on the action where your event is born - so you wouldn't have the task continually running or have it be based on a status change / other Maximo OOTB action or function. It may be as simple as that, or it may not. We'd need a little more information to do the best fit gap for your problem.
>
> -John
I would set up an Escalation record to handle that. Essentially the steps
are:
1. Create a Role record that specifies the recipient (you can probably
use :ORIGTICKET.REPORTEDBY as the role)
2. Create a Communications template with the text of the e-mail,
addressed to the recipient created in Step #1
3. Create an Escalation record and attach the communications template
to it
That should do it - no coding involved.
Shannon
From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of
clarity8m
Sent: March-22-12 3:35 PM
To: MAXIMO@yahoogroups.com
Subject: [MAXIMO List] Re: Event based email notifications in Maximo 7.5
Hi John,
Thanks for the heads up. The event that initially got me thinking about this
was a work order status change. In particular, I am interested in being able
to send an email to the person that raised a service request once the
corresponding work order has been closed or cancelled.
Cheers,
Brad
--- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com> ,
"john_gould14" <john_gould14@...> wrote:
>
> Brad,
>
> What is the 'event'? This could also be handled in work flow as the
functionality there (in 7.5) includes the ability to send notifications
within the action functions. Generally speaking, your work flow could be
triggered via a cron task or based on the action where your event is born -
so you wouldn't have the task continually running or have it be based on a
status change / other Maximo OOTB action or function. It may be as simple as
that, or it may not. We'd need a little more information to do the best fit
gap for your problem.
>
> -John