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Why is your emergency (maintenance) level so high?
Possible answers:
1. Self-inflicted. Willful interruption of schedule by maintenance staff.
2. Operations declares "high priority" work because this seems to be only method to get stuff done.
3. Many unplanned breakdowns due to failure to identify (recurring) failures or worse offenders and mitigate causes. Reliability team reviews are not being conducted.
4. Overall tendency to process all work the same meaning routine is same as emergency whereby it is quickly sent to maintenance supervisor (and he assigns to worker).
w/br
John Reeve
Manager, Practice Leader Maintenance and Reliability Solutions
Cell: 423 314 1312
http://www.linkedin.com/pub/john-reeve/11/644/9b2