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Subject: MAXIMO Implementation, On Time, Under Budget
After 6 months effort the project manager was warmly congratulated. The software was installed, data migrated and users were trained. Unfortunately all they had was a "work order reporting system". The users were simply going through the steps. Some observations:
~~ Aside from Project Management team there was never a fully functioning Core Team which would facilitate user group participation and long term visioning.
~~ There were opportunities to improve major processes but this was not in scope.
~~ Clever analytical reports were not written because the standard reports were thought to be good enough.
~~ Integrations were not performed because there was no time left in the schedule.
~~ And lastly the end game was never documented or explained to the users, which only added confusion as to overall purpose.
Maintenance thought the system belonged to IT.
Operations thought it was a maintenance system.
Engineering had ther own asset/reliability tracking.
And the users entered hours because they were told to (to get paid).
No one "owned the data".
On Time, Under Budget ... but .... no true value-add, or ROI.
w/br
John Reeve
Manager, Practice Leader Maintenance and Reliability Solutions
Cell: 423 314 1312
http://www.linkedin.com/pub/john-reeve/11/644/9b2