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Tip of the Day #269

From: John (2013-01-26 22:57)

Ironically, system "buy-in" cannot be bought.
Skilled trades (and maintenance supervisors) will have their own opinions about the CMMS product.
That said, the stakeholders need to continually survey users for understanding, ease-of-use, training needs, reports, etc. to verify "buy-in".
Buy-in begins with:
(1) Training on the end-game, and industry best practices and explaining why this data needs to be entered.
(2) Conducting end-user surveys; asking for problems; looking for paper files (or Excel sheets) containing asset-related data. Ask them about reports.
(3) Check completeness of foundation data. If this is missing, this causes a headache for users.
(4) Make sure Roles/responsibilities are clear – including business rules.
(5) If possible, introduce mobile solutions for ease of update (for work mgmt & warehouse)
(6) Show how the data is used to provide better decision making. Demonstrate with with report examples.
(7) Demonstrate process of basic failure analysis
(8) Demonstrate value of weekly scheduling
If the skilled trades feel that you, the CMMS stakeholders, are confused, or lack vision, then this could impact overall system buy-in. And once a tipping point is reached it may not be possible to recover. But if management is serious about "moving forward", then a restart may be needed. With or without a restart, a valuable tool to have would be a roadmap or 5-year plan which addresses software, process and organization.
w/br
John Reeve
Manager, Practice Leader Maintenance and Reliability Solutions
Cell: 423 314 1312
http://www.linkedin.com/pub/john-reeve/11/644/9b2