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Hi Sam,
Regarding first problem (in IE9) try to refresh IE cache on users computers. Usually this problem happens after Maximo upgrade...
Regarding Firefox try cache as well but I don't think this is a problem. Try to disable all addons.
Good luck
Alexey
--- In MAXIMO@yahoogroups.com, "Sam" wrote:
>
> Good morning,
>
> I have a Maximo 7.1 instance and it worked fine for most of my customers , internal and external. I can access and use it using IE9, Firefox and Chrome from laptop, and even on iPads and iPhone without an issue.
>
> There is a certain user group that may have some special network/virus scan/firewall rules/javascript settings, and they are not able to use it:
>
> 1. Using IE9, the start center is all greyed out and nothing is clickable, this is right after successful login.
> 2. Using Firefox/Chrome, the start center is fine, but after clicking on the links, like work order number link on the inbox, or result sets. The hourglass shows up (the browser waiting icon) and stays there.
>
> The customer is not able to use Maximo because of it, if anyone in this group has experience this before or have any suggestions, I will really appreciate if you could share.
>
> Best regards,
>
> Sam
>
In addition to clearing the IE cache, have them put https://maximo (replace maximo with the name of your production environment) in their trusted sites in IE. (Tools > Internet Options > Security (hilight Trusted Sites and then add the url)
Pat Morrow
pmorrow8@yahoo.com
From: al_potanin <spivot@gmail.com>
To: MAXIMO@yahoogroups.com
Sent: Wednesday, February 13, 2013 10:42 PM
Subject: [MAXIMO List] Re: Maximo 7.1 start center display issue, IE 9, Firefox, Chrome
Hi Sam,
Regarding first problem (in IE9) try to refresh IE cache on users computers. Usually this problem happens after Maximo upgrade...
Regarding Firefox try cache as well but I don't think this is a problem. Try to disable all addons.
Good luck
Alexey
--- In mailto:MAXIMO%40yahoogroups.com, "Sam" wrote:
>
> Good morning,
>
> I have a Maximo 7.1 instance and it worked fine for most of my customers , internal and external. I can access and use it using IE9, Firefox and Chrome from laptop, and even on iPads and iPhone without an issue.
>
> There is a certain user group that may have some special network/virus scan/firewall rules/javascript settings, and they are not able to use it:
>
> 1. Using IE9, the start center is all greyed out and nothing is clickable, this is right after successful login.
> 2. Using Firefox/Chrome, the start center is fine, but after clicking on the links, like work order number link on the inbox, or result sets. The hourglass shows up (the browser waiting icon) and stays there.
>
> The customer is not able to use Maximo because of it, if anyone in this group has experience this before or have any suggestions, I will really appreciate if you could share.
>
> Best regards,
>
> Sam
>
I had a similar problem with a Start Center after an upgrade.
In my case, I had Maximo marked as a favourite, so when I deleted the cache, it didn’t work until I also removed the check-mark saying “Preserve Favorites Website data”. After that, everything was fine – but it took a lot of time sorting that out.
Hope this helps.
Shannon
From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of Pat Morrow
Sent: February-14-13 5:20 AM
To: MAXIMO@yahoogroups.com
Subject: Re: [MAXIMO List] Re: Maximo 7.1 start center display issue, IE 9, Firefox, Chrome
In addition to clearing the IE cache, have them put https://maximo (replace maximo with the name of your production environment) in their trusted sites in IE. (Tools > Internet Options > Security (hilight Trusted Sites and then add the url)
Pat Morrow
pmorrow8@yahoo.com <mailto:pmorrow8%40yahoo.com>
From: al_potanin spivot@gmail.com <mailto:spivot%40gmail.com> >
To: MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
Sent: Wednesday, February 13, 2013 10:42 PM
Subject: [MAXIMO List] Re: Maximo 7.1 start center display issue, IE 9, Firefox, Chrome
Hi Sam,
Regarding first problem (in IE9) try to refresh IE cache on users computers. Usually this problem happens after Maximo upgrade...
Regarding Firefox try cache as well but I don't think this is a problem. Try to disable all addons.
Good luck
Alexey
--- In mailto:MAXIMO%40yahoogroups.com, "Sam" wrote:
>
> Good morning,
>
> I have a Maximo 7.1 instance and it worked fine for most of my customers , internal and external. I can access and use it using IE9, Firefox and Chrome from laptop, and even on iPads and iPhone without an issue.
>
> There is a certain user group that may have some special network/virus scan/firewall rules/javascript settings, and they are not able to use it:
>
> 1. Using IE9, the start center is all greyed out and nothing is clickable, this is right after successful login.
> 2. Using Firefox/Chrome, the start center is fine, but after clicking on the links, like work order number link on the inbox, or result sets. The hourglass shows up (the browser waiting icon) and stays there.
>
> The customer is not able to use Maximo because of it, if anyone in this group has experience this before or have any suggestions, I will really appreciate if you could share.
>
> Best regards,
>
> Sam
>
Shannon,
Thank you for pointing this out! I think you solved our mystery problem. After seeing your post I followed up with some of my support techs and found this step was being done hit or miss sttyle.
--- In MAXIMO@yahoogroups.com, "Incomm Solutions Inc." <shannonrotz@...> wrote:
>
> I had a similar problem with a Start Center after an upgrade.
>
>
>
> In my case, I had Maximo marked as a favourite, so when I deleted the cache, it didnât work until I also removed the check-mark saying âPreserve Favorites Website dataâ. After that, everything was fine â" but it took a lot of time sorting that out.
>
>
>
> Hope this helps.
>
>
>
>
>
>
>
> Shannon
>
>
>
> From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of Pat Morrow
> Sent: February-14-13 5:20 AM
> To: MAXIMO@yahoogroups.com
> Subject: Re: [MAXIMO List] Re: Maximo 7.1 start center display issue, IE 9, Firefox, Chrome
>
>
>
>
>
> In addition to clearing the IE cache, have them put https://maximo (replace maximo with the name of your production environment) in their trusted sites in IE. (Tools > Internet Options > Security (hilight Trusted Sites and then add the url)
>
> Pat Morrow
> pmorrow8@... <mailto:pmorrow8%40yahoo.com>
>
> From: al_potanin spivot@... <mailto:spivot%40gmail.com> >
> To: MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
> Sent: Wednesday, February 13, 2013 10:42 PM
> Subject: [MAXIMO List] Re: Maximo 7.1 start center display issue, IE 9, Firefox, Chrome
>
>
> Hi Sam,
>
> Regarding first problem (in IE9) try to refresh IE cache on users computers. Usually this problem happens after Maximo upgrade...
>
> Regarding Firefox try cache as well but I don't think this is a problem. Try to disable all addons.
>
> Good luck
> Alexey
>
> --- In mailto:MAXIMO%40yahoogroups.com, "Sam" wrote:
> >
> > Good morning,
> >
> > I have a Maximo 7.1 instance and it worked fine for most of my customers , internal and external. I can access and use it using IE9, Firefox and Chrome from laptop, and even on iPads and iPhone without an issue.
> >
> > There is a certain user group that may have some special network/virus scan/firewall rules/javascript settings, and they are not able to use it:
> >
> > 1. Using IE9, the start center is all greyed out and nothing is clickable, this is right after successful login.
> > 2. Using Firefox/Chrome, the start center is fine, but after clicking on the links, like work order number link on the inbox, or result sets. The hourglass shows up (the browser waiting icon) and stays there.
> >
> > The customer is not able to use Maximo because of it, if anyone in this group has experience this before or have any suggestions, I will really appreciate if you could share.
> >
> > Best regards,
> >
> > Sam
> >
>
>
>
>
>
>
>
>
>
It certainly was frustrating for me at the time. I was in the middle of a re-install of the server, actually, and when I logged in as MAXADMIN, nothing worked. That stressed me out a lot for a while until I identified this issue, since I wasn’t sure whether I had installed the server correctly.
Glad to know it helped you as well …
Shannon
From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of Jason Verly
Sent: February-18-13 7:37 AM
To: MAXIMO@yahoogroups.com
Subject: [MAXIMO List] Re: Maximo 7.1 start center display issue, IE 9, Firefox, Chrome
Shannon,
Thank you for pointing this out! I think you solved our mystery problem. After seeing your post I followed up with some of my support techs and found this step was being done hit or miss sttyle.
--- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com> , "Incomm Solutions Inc." wrote:
>
> I had a similar problem with a Start Center after an upgrade.
>
>
>
> In my case, I had Maximo marked as a favourite, so when I deleted the cache, it didn’t work until I also removed the check-mark saying “Preserve Favorites Website dataâ€. After that, everything was fine â€" but it took a lot of time sorting that out.
>
>
>
> Hope this helps.
>
>
>
>
>
>
>
> Shannon
>
>
>
> From: MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com> [mailto:MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com> ] On Behalf Of Pat Morrow
> Sent: February-14-13 5:20 AM
> To: MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
> Subject: Re: [MAXIMO List] Re: Maximo 7.1 start center display issue, IE 9, Firefox, Chrome
>
>
>
>
>
> In addition to clearing the IE cache, have them put https://maximo (replace maximo with the name of your production environment) in their trusted sites in IE. (Tools > Internet Options > Security (hilight Trusted Sites and then add the url)
>
> Pat Morrow
> pmorrow8@...
>
> From: al_potanin spivot@... >
> To: MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com>
> Sent: Wednesday, February 13, 2013 10:42 PM
> Subject: [MAXIMO List] Re: Maximo 7.1 start center display issue, IE 9, Firefox, Chrome
>
>
> Hi Sam,
>
> Regarding first problem (in IE9) try to refresh IE cache on users computers. Usually this problem happens after Maximo upgrade...
>
> Regarding Firefox try cache as well but I don't think this is a problem. Try to disable all addons.
>
> Good luck
> Alexey
>
> --- In mailto:MAXIMO%40yahoogroups.com, "Sam" wrote:
> >
> > Good morning,
> >
> > I have a Maximo 7.1 instance and it worked fine for most of my customers , internal and external. I can access and use it using IE9, Firefox and Chrome from laptop, and even on iPads and iPhone without an issue.
> >
> > There is a certain user group that may have some special network/virus scan/firewall rules/javascript settings, and they are not able to use it:
> >
> > 1. Using IE9, the start center is all greyed out and nothing is clickable, this is right after successful login.
> > 2. Using Firefox/Chrome, the start center is fine, but after clicking on the links, like work order number link on the inbox, or result sets. The hourglass shows up (the browser waiting icon) and stays there.
> >
> > The customer is not able to use Maximo because of it, if anyone in this group has experience this before or have any suggestions, I will really appreciate if you could share.
> >
> > Best regards,
> >
> > Sam
> >
>
>
>
>
>
>
>
>
>