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Scheduled QBR not running? How to identify problem

From: oscjake (2013-03-18 20:12)

other scheduled reports are working.. that's why im stuck
--- In MAXIMO@yahoogroups.com, Mohamed Skandaji <mohska@...> wrote:
>
> shedule another report and see if it works.
>
> a Scheduled QBR is a still a Scheduled REPORT
>
>
> On Mon, Mar 18, 2013 at 8:51 PM, oscjake <oscjake@...> wrote:
>
> > **
> >
> >
> > a user created a QBR that runs every Sunday at 1-00am.
> > He has not received it via email the last two weeks.
> > I validated the last run time was 3/3/13.
> >
> > How do you debug/troubleshoot/identify the potential causes?
> >
> > Thanks in advance.
> >
> >
> >
>
>
>
> --
> Mohamed Skandaji, MBA, PMP
>
>
>
>

From: oscjake (2013-03-18 20:55)

also, i can run the report manually from the application it was created for. What should i look for in log files?
--- In MAXIMO@yahoogroups.com, Mohamed Skandaji <mohska@...> wrote:
>
> shedule another report and see if it works.
>
> a Scheduled QBR is a still a Scheduled REPORT
>
>
> On Mon, Mar 18, 2013 at 8:51 PM, oscjake <oscjake@...> wrote:
>
> > **
> >
> >
> > a user created a QBR that runs every Sunday at 1-00am.
> > He has not received it via email the last two weeks.
> > I validated the last run time was 3/3/13.
> >
> > How do you debug/troubleshoot/identify the potential causes?
> >
> > Thanks in advance.
> >
> >
> >
>
>
>
> --
> Mohamed Skandaji, MBA, PMP
>
>
>
>

From: john rice (2013-03-18 16:57)

Is the user able to receive other scheduled reports?

Sent from my iPhone

On Mar 18, 2013, at 3:55 PM, "oscjake" <oscjake@yahoo.com> wrote:

> also, i can run the report manually from the application it was created for. What should i look for in log files?
>
> --- In MAXIMO@yahoogroups.com, Mohamed Skandaji <mohska@...> wrote:
> >
> > shedule another report and see if it works.
> >
> > a Scheduled QBR is a still a Scheduled REPORT
> >
> >
> > On Mon, Mar 18, 2013 at 8:51 PM, oscjake <oscjake@...> wrote:
> >
> > > **
> > >
> > >
> > > a user created a QBR that runs every Sunday at 1-00am.
> > > He has not received it via email the last two weeks.
> > > I validated the last run time was 3/3/13.
> > >
> > > How do you debug/troubleshoot/identify the potential causes?
> > >
> > > Thanks in advance.
> > >
> > >
> > >
> >
> >
> >
> > --
> > Mohamed Skandaji, MBA, PMP
> >
> >
> >
> >
>
>

From: Bill (2013-03-19 17:18)

Have you double-checked that it was setup properly in the Report Admin application? It's so simple to do again, you may just want to delete the scheduled report (not the QBR itself) and re-create the schedule.
--- In MAXIMO@yahoogroups.com, john rice <ecirnhoja@...> wrote:
>
> Is the user able to receive other scheduled reports?
>
> Sent from my iPhone
>
> On Mar 18, 2013, at 3:55 PM, "oscjake" <oscjake@...> wrote:
>
> > also, i can run the report manually from the application it was created for. What should i look for in log files?
> >
> > --- In MAXIMO@yahoogroups.com, Mohamed Skandaji <mohska@> wrote:
> > >
> > > shedule another report and see if it works.
> > >
> > > a Scheduled QBR is a still a Scheduled REPORT
> > >
> > >
> > > On Mon, Mar 18, 2013 at 8:51 PM, oscjake <oscjake@> wrote:
> > >
> > > > **
> > > >
> > > >
> > > > a user created a QBR that runs every Sunday at 1-00am.
> > > > He has not received it via email the last two weeks.
> > > > I validated the last run time was 3/3/13.
> > > >
> > > > How do you debug/troubleshoot/identify the potential causes?
> > > >
> > > > Thanks in advance.
> > > >
> > > >
> > > >
> > >
> > >
> > >
> > > --
> > > Mohamed Skandaji, MBA, PMP
> > >
> > >
> > >
> > >
> >
> >
>
>
>
>

From: Incomm Solutions Inc. (2013-03-20 20:49)

If the report is being mailed, check that the mailing list has the proper
syntax. I had a similar problem at one point, and if I remember correctly,
the cause was the fact that I had put semi-colons between the names of the
recipients (as per Outlook). QBR apparently wants commas instead.

Shannon Rotz

From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of
Bill
Sent: March-19-13 10:18 AM
To: MAXIMO@yahoogroups.com
Subject: [MAXIMO List] Re: Scheduled QBR not running? How to identify
problem

Have you double-checked that it was setup properly in the Report Admin
application? It's so simple to do again, you may just want to delete the
scheduled report (not the QBR itself) and re-create the schedule.
--- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com> , john rice
<ecirnhoja@...> wrote:
>
> Is the user able to receive other scheduled reports?
>
> Sent from my iPhone
>
> On Mar 18, 2013, at 3:55 PM, "oscjake" <oscjake@...> wrote:
>
> > also, i can run the report manually from the application it was created
for. What should i look for in log files?
> >
> > --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com> ,
Mohamed Skandaji <mohska@> wrote:
> > >
> > > shedule another report and see if it works.
> > >
> > > a Scheduled QBR is a still a Scheduled REPORT
> > >
> > >
> > > On Mon, Mar 18, 2013 at 8:51 PM, oscjake <oscjake@> wrote:
> > >
> > > > **
> > > >
> > > >
> > > > a user created a QBR that runs every Sunday at 1-00am.
> > > > He has not received it via email the last two weeks.
> > > > I validated the last run time was 3/3/13.
> > > >
> > > > How do you debug/troubleshoot/identify the potential causes?
> > > >
> > > > Thanks in advance.
> > > >
> > > >
> > > >
> > >
> > >
> > >
> > > --
> > > Mohamed Skandaji, MBA, PMP
> > >
> > >
> > >
> > >
> >
> >
>
>
>
>

From: n (2013-03-21 13:04)

Hi,
Check the log to see if there are any errors. Then search on IBMs site for solution. There has been some issues reported with scheduling reports. the report will run immediately, but will not run if scheduled.
Good luck,
Neal
--- In MAXIMO@yahoogroups.com, "Incomm Solutions Inc." <shannonrotz@...> wrote:
>
> If the report is being mailed, check that the mailing list has the proper
> syntax. I had a similar problem at one point, and if I remember correctly,
> the cause was the fact that I had put semi-colons between the names of the
> recipients (as per Outlook). QBR apparently wants commas instead.
>
>
>
>
>
> Shannon Rotz
>
>
>
>
>
> From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of
> Bill
> Sent: March-19-13 10:18 AM
> To: MAXIMO@yahoogroups.com
> Subject: [MAXIMO List] Re: Scheduled QBR not running? How to identify
> problem
>
>
>
>
>
> Have you double-checked that it was setup properly in the Report Admin
> application? It's so simple to do again, you may just want to delete the
> scheduled report (not the QBR itself) and re-create the schedule.
>
> --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com> , john rice
> <ecirnhoja@> wrote:
> >
> > Is the user able to receive other scheduled reports?
> >
> > Sent from my iPhone
> >
> > On Mar 18, 2013, at 3:55 PM, "oscjake" <oscjake@> wrote:
> >
> > > also, i can run the report manually from the application it was created
> for. What should i look for in log files?
> > >
> > > --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com> ,
> Mohamed Skandaji <mohska@> wrote:
> > > >
> > > > shedule another report and see if it works.
> > > >
> > > > a Scheduled QBR is a still a Scheduled REPORT
> > > >
> > > >
> > > > On Mon, Mar 18, 2013 at 8:51 PM, oscjake <oscjake@> wrote:
> > > >
> > > > > **
> > > > >
> > > > >
> > > > > a user created a QBR that runs every Sunday at 1-00am.
> > > > > He has not received it via email the last two weeks.
> > > > > I validated the last run time was 3/3/13.
> > > > >
> > > > > How do you debug/troubleshoot/identify the potential causes?
> > > > >
> > > > > Thanks in advance.
> > > > >
> > > > >
> > > > >
> > > >
> > > >
> > > >
> > > > --
> > > > Mohamed Skandaji, MBA, PMP
> > > >
> > > >
> > > >
> > > >
> > >
> > >
> >
> >
> >
> >
>
>
>
>
>
>
>

From: oscjake (2013-03-21 20:01)

what log file should i reference. I don't understand difference between system.out and system.err?
thanks for the info
--- In MAXIMO@yahoogroups.com, "n" <neal@...> wrote:
>
> Hi,
> Check the log to see if there are any errors. Then search on IBMs site for solution. There has been some issues reported with scheduling reports. the report will run immediately, but will not run if scheduled.
>
> Good luck,
> Neal
>
> --- In MAXIMO@yahoogroups.com, "Incomm Solutions Inc." <shannonrotz@> wrote:
> >
> > If the report is being mailed, check that the mailing list has the proper
> > syntax. I had a similar problem at one point, and if I remember correctly,
> > the cause was the fact that I had put semi-colons between the names of the
> > recipients (as per Outlook). QBR apparently wants commas instead.
> >
> >
> >
> >
> >
> > Shannon Rotz
> >
> >
> >
> >
> >
> > From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of
> > Bill
> > Sent: March-19-13 10:18 AM
> > To: MAXIMO@yahoogroups.com
> > Subject: [MAXIMO List] Re: Scheduled QBR not running? How to identify
> > problem
> >
> >
> >
> >
> >
> > Have you double-checked that it was setup properly in the Report Admin
> > application? It's so simple to do again, you may just want to delete the
> > scheduled report (not the QBR itself) and re-create the schedule.
> >
> > --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com> , john rice
> > <ecirnhoja@> wrote:
> > >
> > > Is the user able to receive other scheduled reports?
> > >
> > > Sent from my iPhone
> > >
> > > On Mar 18, 2013, at 3:55 PM, "oscjake" <oscjake@> wrote:
> > >
> > > > also, i can run the report manually from the application it was created
> > for. What should i look for in log files?
> > > >
> > > > --- In MAXIMO@yahoogroups.com <mailto:MAXIMO%40yahoogroups.com> ,
> > Mohamed Skandaji <mohska@> wrote:
> > > > >
> > > > > shedule another report and see if it works.
> > > > >
> > > > > a Scheduled QBR is a still a Scheduled REPORT
> > > > >
> > > > >
> > > > > On Mon, Mar 18, 2013 at 8:51 PM, oscjake <oscjake@> wrote:
> > > > >
> > > > > > **
> > > > > >
> > > > > >
> > > > > > a user created a QBR that runs every Sunday at 1-00am.
> > > > > > He has not received it via email the last two weeks.
> > > > > > I validated the last run time was 3/3/13.
> > > > > >
> > > > > > How do you debug/troubleshoot/identify the potential causes?
> > > > > >
> > > > > > Thanks in advance.
> > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > > >
> > > > > --
> > > > > Mohamed Skandaji, MBA, PMP
> > > > >
> > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> > >
> > >
> >
> >
> >
> >
> >
> >
> >
>

From: oscjake (2013-03-21 20:03)

thanks to all for suggestions and help. I had the user reschedule the report and test. He received the next day as per schedule so problem resolved.
Maybe something was corrupt with the schedule reference?
--- In MAXIMO@yahoogroups.com, "oscjake" <oscjake@...> wrote:
>
> a user created a QBR that runs every Sunday at 1-00am.
> He has not received it via email the last two weeks.
> I validated the last run time was 3/3/13.
>
> How do you debug/troubleshoot/identify the potential causes?
>
> Thanks in advance.
>