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Hi experts,
I would like to have an automated email to be sent out to the SR requestor once the status has been changed to CLOSED. I want to use Escalation as we do not use WF for SR. Should I apply the said escalation to TKCHANGESTATUS or just to SR object? I've tried creating one and applied to SR object and condition is very simple such as STATUS = 'CLOSED' but I want to add to the Condition something about selecting ones that were modified recently as I don't want Maximo to send notification email to all SR closed since we've started using Maximo. Any ideas please? We are using Maximo 7503.
Thanks heaps.
Best regards,
Janice
You need to set the date on the escalation point to STATUSDATE
On Apr 19, 2013, at 2:04 AM, "janice c" <carrillo_janice@yahoo.com> wrote:
> Hi experts,
>
> I would like to have an automated email to be sent out to the SR requestor once the status has been changed to CLOSED. I want to use Escalation as we do not use WF for SR. Should I apply the said escalation to TKCHANGESTATUS or just to SR object? I've tried creating one and applied to SR object and condition is very simple such as STATUS = 'CLOSED' but I want to add to the Condition something about selecting ones that were modified recently as I don't want Maximo to send notification email to all SR closed since we've started using Maximo. Any ideas please? We are using Maximo 7503.
> Thanks heaps.
>
> Best regards,
> Janice
>
>
Further to Chris’s point – here’s how I would do it:
1. Determine how often this escalation is going to run. Let’s say it will be every hour. Set that in your escalation schedule.
2. Set the condition on the overall escalation to only look at records that are open, i.e. not already CLOSED or CAN. This is for performance reasons only – it will still work without this, but I’m a purist.
3. Create an escalation point
4. For the elapsed time attribute, specify STATUSDATE. Put the elapsed time interval = 1, and the unit of measure = hour.
5. Add the following escalation point condition: “status = ‘CLOSED’”
6. Add your notification.
Essentially you’re saying “check every hour, and when you do, check to see if the status is CLOSED. If it was closed within the last hour (Elapsed time is STATUSDATE + 1 hour), send the notification.”
Note: I’m going by memory here, so there may be minor errors in this.
Shannon Rotz
From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of Chris Lawless
Sent: April-19-13 12:47 AM
To: MAXIMO@yahoogroups.com
Subject: Re: [MAXIMO List] Create automated email when SR status has been changed
You need to set the date on the escalation point to STATUSDATE
On Apr 19, 2013, at 2:04 AM, "janice c" <carrillo_janice@yahoo.com <mailto:carrillo_janice%40yahoo.com> > wrote:
> Hi experts,
>
> I would like to have an automated email to be sent out to the SR requestor once the status has been changed to CLOSED. I want to use Escalation as we do not use WF for SR. Should I apply the said escalation to TKCHANGESTATUS or just to SR object? I've tried creating one and applied to SR object and condition is very simple such as STATUS = 'CLOSED' but I want to add to the Condition something about selecting ones that were modified recently as I don't want Maximo to send notification email to all SR closed since we've started using Maximo. Any ideas please? We are using Maximo 7503.
> Thanks heaps.
>
> Best regards,
> Janice
>
>
I have been using workflow - it is tied to the workorder and when the workorder changes status the service request has its status change and emails the originator of completed work.
--- In MAXIMO@yahoogroups.com, "Incomm Solutions Inc." <shannonrotz@...> wrote:
>
> Further to Chrisâs point â" hereâs how I would do it:
>
>
>
> 1. Determine how often this escalation is going to run. Letâs say it will be every hour. Set that in your escalation schedule.
>
> 2. Set the condition on the overall escalation to only look at records that are open, i.e. not already CLOSED or CAN. This is for performance reasons only â" it will still work without this, but Iâm a purist.
>
> 3. Create an escalation point
>
> 4. For the elapsed time attribute, specify STATUSDATE. Put the elapsed time interval = 1, and the unit of measure = hour.
>
> 5. Add the following escalation point condition: âstatus = âCLOSEDââ
>
> 6. Add your notification.
>
>
>
> Essentially youâre saying âcheck every hour, and when you do, check to see if the status is CLOSED. If it was closed within the last hour (Elapsed time is STATUSDATE + 1 hour), send the notification.â
>
>
>
> Note: Iâm going by memory here, so there may be minor errors in this.
>
>
>
>
>
>
>
> Shannon Rotz
>
>
>
> From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of Chris Lawless
> Sent: April-19-13 12:47 AM
> To: MAXIMO@yahoogroups.com
> Subject: Re: [MAXIMO List] Create automated email when SR status has been changed
>
>
>
>
>
> You need to set the date on the escalation point to STATUSDATE
>
> On Apr 19, 2013, at 2:04 AM, "janice c" <carrillo_janice@... <mailto:carrillo_janice%40yahoo.com> > wrote:
>
> > Hi experts,
> >
> > I would like to have an automated email to be sent out to the SR requestor once the status has been changed to CLOSED. I want to use Escalation as we do not use WF for SR. Should I apply the said escalation to TKCHANGESTATUS or just to SR object? I've tried creating one and applied to SR object and condition is very simple such as STATUS = 'CLOSED' but I want to add to the Condition something about selecting ones that were modified recently as I don't want Maximo to send notification email to all SR closed since we've started using Maximo. Any ideas please? We are using Maximo 7503.
> > Thanks heaps.
> >
> > Best regards,
> > Janice
> >
> >
>
>
>
>
>
>
>
>
>
Hi guys,
Thanks for your responses. I've created an Escalation and it is working fine.
In my Escalation Condition I limit the data being picked up - only get the record that was updated in the last 15 minutes (my escalation schedule) and status = CLOSED.
In the Elapsed time attribute I've selected STATUSDATE with Escalation Point Condition of status = 'CLOSED' and did not specify any Elapsed Time Interval.
All the best! Cheers!
Best regards,
Janice
--- In MAXIMO@yahoogroups.com, "kermitlong" <clowlong@...> wrote:
>
> I have been using workflow - it is tied to the workorder and when the workorder changes status the service request has its status change and emails the originator of completed work.
>
> --- In MAXIMO@yahoogroups.com, "Incomm Solutions Inc." <shannonrotz@> wrote:
> >
> > Further to Chrisâs point â" hereâs how I would do it:
> >
> >
> >
> > 1. Determine how often this escalation is going to run. Letâs say it will be every hour. Set that in your escalation schedule.
> >
> > 2. Set the condition on the overall escalation to only look at records that are open, i.e. not already CLOSED or CAN. This is for performance reasons only â" it will still work without this, but Iâm a purist.
> >
> > 3. Create an escalation point
> >
> > 4. For the elapsed time attribute, specify STATUSDATE. Put the elapsed time interval = 1, and the unit of measure = hour.
> >
> > 5. Add the following escalation point condition: âstatus = âCLOSEDââ
> >
> > 6. Add your notification.
> >
> >
> >
> > Essentially youâre saying âcheck every hour, and when you do, check to see if the status is CLOSED. If it was closed within the last hour (Elapsed time is STATUSDATE + 1 hour), send the notification.â
> >
> >
> >
> > Note: Iâm going by memory here, so there may be minor errors in this.
> >
> >
> >
> >
> >
> >
> >
> > Shannon Rotz
> >
> >
> >
> > From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com] On Behalf Of Chris Lawless
> > Sent: April-19-13 12:47 AM
> > To: MAXIMO@yahoogroups.com
> > Subject: Re: [MAXIMO List] Create automated email when SR status has been changed
> >
> >
> >
> >
> >
> > You need to set the date on the escalation point to STATUSDATE
> >
> > On Apr 19, 2013, at 2:04 AM, "janice c" <carrillo_janice@ <mailto:carrillo_janice%40yahoo.com> > wrote:
> >
> > > Hi experts,
> > >
> > > I would like to have an automated email to be sent out to the SR requestor once the status has been changed to CLOSED. I want to use Escalation as we do not use WF for SR. Should I apply the said escalation to TKCHANGESTATUS or just to SR object? I've tried creating one and applied to SR object and condition is very simple such as STATUS = 'CLOSED' but I want to add to the Condition something about selecting ones that were modified recently as I don't want Maximo to send notification email to all SR closed since we've started using Maximo. Any ideas please? We are using Maximo 7503.
> > > Thanks heaps.
> > >
> > > Best regards,
> > > Janice
> > >
> > >
> >
> >
> >
> >
> >
> >
> >
> >
> >
>