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Hi Group,
I set up and escalation for PM Work Order Overdue, the escalation is running correctly but the notification e-mail is not getting through. This is the error I'm getting.
[7/23/14 18:00:42:380 BOT] 00000410 SystemOut O 23 Jul 2014 18:00:42:380 [ERROR] [MXServerc1] [CID-CRON-542288] Failed to send messages.
javax.mail.MessagingException: Exception reading response;
nested exception is:
javax.net.ssl. SSLHandshakeException: com.ibm.jsse2.util.g: PKIX path building failed: java.security.cert. CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert. CertPathValidatorException: The certificate issued by OU=Equifax Secure Certificate Authority, O=Equifax, C=US is not trusted; internal cause is:
java.security.cert. CertPathValidatorException: Certificate chaining error
at com.sun.mail.smtp. SMTPTransport. readServerResponse( SMTPTransport.java:1462)
at com.sun.mail.smtp. SMTPTransport.openServer( SMTPTransport.java:1260)
at com.sun.mail.smtp. SMTPTransport.protocolConnect( SMTPTransport.java:370)
at javax.mail.Service.connect( Service.java:275)
at javax.mail.Service.connect( Service.java:156)
at javax.mail.Service.connect( Service.java:105)
at psdi.server.MXServer. sendEMail(MXServer.java:5143)
at psdi.common.commlog.CommLog. sendMessage(CommLog.java:230)
at psdi.common.commtmplt. CommTemplate.sendMessage( CommTemplate.java:480)
at psdi.app.escalation.engine. EscalationTask. executeNotification( EscalationTask.java:1629)
at psdi.app.escalation.engine. EscalationTask. executeNotifications( EscalationTask.java:1550)
at psdi.app.escalation.engine. EscalationTask. executeReferencePoint( EscalationTask.java:625)
at psdi.app.escalation.engine. EscalationTask. processReferencePoint( EscalationTask.java:520)
at psdi.app.escalation.engine. EscalationTask.performTask( EscalationTask.java:175)
at psdi.app.escalation.engine. EscalationCronTask.cronAction( EscalationCronTask.java:46)
at psdi.server.CronTaskManager. callCronMethod( CronTaskManager.java:1590)
at psdi.server.CronTaskManager. access$400(CronTaskManager. java:87)
at psdi.server.CronTaskManager$ CronThread.run( CronTaskManager.java:2156)
You need a trusted certificate from the e-mail server
https://www.ibm.com/developerworks/community/blogs/a9ba1efe-b731-4317-9724-a181d6155e3a/entry/email_listener_communications_via_gmail_part_i_importing_the_ssl_certificate8?lang=en
as always try on a test system first :)
From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com]
Sent: 24 July 2014 14:54
To: MAXIMO@yahoogroups.com
Subject: [MAXIMO List] Escalation not producing communication log
Hi Group,
I set up and escalation for PM Work Order Overdue, the escalation is running correctly but the notification e-mail is not getting through. This is the error I'm getting.
[7/23/14 18:00:42:380 BOT] 00000410 SystemOut O 23 Jul 2014 18:00:42:380 [ERROR] [MXServerc1] [CID-CRON-542288] Failed to send messages.
javax.mail.MessagingException: Exception reading response;
nested exception is:
javax.net.ssl. SSLHandshakeException: com.ibm.jsse2.util.g: PKIX path building failed: java.security.cert. CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert. CertPathValidatorException: The certificate issued by OU=Equifax Secure Certificate Authority, O=Equifax, C=US is not trusted; internal cause is:
java.security.cert. CertPathValidatorException: Certificate chaining error
at com.sun.mail.smtp. SMTPTransport. readServerResponse( SMTPTransport.java:1462)
at com.sun.mail.smtp. SMTPTransport.openServer( SMTPTransport.java:1260)
at com.sun.mail.smtp. SMTPTransport.protocolConnect( SMTPTransport.java:370)
at javax.mail.Service.connect( Service.java:275)
at javax.mail.Service.connect( Service.java:156)
at javax.mail.Service.connect( Service.java:105)
at psdi.server.MXServer. sendEMail(MXServer.java:5143)
at psdi.common.commlog.CommLog. sendMessage(CommLog.java:230)
at psdi.common.commtmplt. CommTemplate.sendMessage( CommTemplate.java:480)
at psdi.app.escalation.engine. EscalationTask. executeNotification( EscalationTask.java:1629)
at psdi.app.escalation.engine. EscalationTask. executeNotifications( EscalationTask.java:1550)
at psdi.app.escalation.engine. EscalationTask. executeReferencePoint( EscalationTask.java:625)
at psdi.app.escalation.engine. EscalationTask. processReferencePoint( EscalationTask.java:520)
at psdi.app.escalation.engine. EscalationTask.performTask( EscalationTask.java:175)
at psdi.app.escalation.engine. EscalationCronTask.cronAction( EscalationCronTask.java:46)
at psdi.server.CronTaskManager. callCronMethod( CronTaskManager.java:1590)
at psdi.server.CronTaskManager. access$400(CronTaskManager. java:87)
at psdi.server.CronTaskManager$ CronThread.run( CronTaskManager.java:2156)
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