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Hi Experts,
Recently we had done patch upgrade of the Maximo from version 7.5.0.0 to version 7.5.0.5.We have a clustered environment with two clusters,one cluster for UI and one cluster for UI and Cron and we have four production urls with ports 9080 and 9081 being configured on the F5 load balancer url.
After the patch upgrade,whenever user is using the F5 load balancer URL,and he is running reports from any of the applications and after the report page opens,he clicks on the CANCEL button,users are being signed out of Maximo.
This behaviour does not happen when user logs using the individual production IPs and this only happens on the F5 load balancer URL.Don't know why the load balancer receives a logout page on clicking the cancel button.Kindly help us as client has raised an escalation and I can't think of any solution after much analysis.
This is the log trace
Please reffere to the below logs:
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Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_First <HTTP_REQUEST>: //////////////////////////////////////////////////
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_First <HTTP_REQUEST>: START from client: 172.21.223.161
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_First <HTTP_REQUEST>: //////////////////////////////////////////////////
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_First <HTTP_REQUEST>:
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_First <HTTP_REQUEST>: (1) CLIENT ===> F5:
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_First <HTTP_REQUEST>: ===================================
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_First <HTTP_REQUEST>: GET /maximo/webclient/login/logout.jsp?timeout=true HTTP/1.1
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_First <HTTP_REQUEST>: Accept: {image/jpeg, image/gif, image/pjpeg, application/x-ms-application, application/xaml+xml, application/x-ms-xbap, */*}
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_First <HTTP_REQUEST>: Referer: https://maximo.masdar.ae/maximo/ui/?event=loadapp&value=po&uisessionid=175&csrftoken=973hdffti5qv4b9vif4cc7hu3l https://maximo.masdar.ae/maximo/ui/?event=loadapp&value=po&uisessionid=175&csrftoken=973hdffti5qv4b9vif4cc7hu3l
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_First <HTTP_REQUEST>: Accept-Language: en-US
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_First <HTTP_REQUEST>: User-Agent: {Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET4.0C; .NET4.0E)}
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_First <HTTP_REQUEST>: Accept-Encoding: {gzip, deflate}
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_First <HTTP_REQUEST>: Host: maximo.masdar.ae http://maximo.masdar.ae
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_First <HTTP_REQUEST>: Connection: Keep-Alive
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_First <HTTP_REQUEST>: Cookie: {xvf=2682197420.30755.0000; JSESSIONID=0000lz1wrBDv9oWiIf7tEzHpdHv:17tgca513}
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_First <HTTP_REQUEST>:
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_First <HTTP_REQUEST>:
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_Last <HTTP_REQUEST>:
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_Last <HTTP_REQUEST>: (2) F5 ===> BACKEND:
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_Last <HTTP_REQUEST>: ===================================
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_Last <HTTP_REQUEST>: GET /maximo/webclient/login/logout.jsp?timeout=true HTTP/1.1
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_Last <HTTP_REQUEST>: Accept: {image/jpeg, image/gif, image/pjpeg, application/x-ms-application, application/xaml+xml, application/x-ms-xbap, */*}
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_Last <HTTP_REQUEST>: Referer: https://maximo.masdar.ae/maximo/ui/?event=loadapp&value=po&uisessionid=175&csrftoken=973hdffti5qv4b9vif4cc7hu3l https://maximo.masdar.ae/maximo/ui/?event=loadapp&value=po&uisessionid=175&csrftoken=973hdffti5qv4b9vif4cc7hu3l
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_Last <HTTP_REQUEST>: Accept-Language: en-US
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_Last <HTTP_REQUEST>: User-Agent: {Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET4.0C; .NET4.0E)}
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_Last <HTTP_REQUEST>: Host: maximo.masdar.ae http://maximo.masdar.ae
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_Last <HTTP_REQUEST>: Connection: Keep-Alive
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_Last <HTTP_REQUEST>: Cookie: {xvf=2682197420.30755.0000; JSESSIONID=0000lz1wrBDv9oWiIf7tEzHpdHv:17tgca513}
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_Last <HTTP_REQUEST>:
Apr 19 16:40:05 F501 info tmm2[24324]: Rule /Common/Debug_Last <HTTP_REQUEST>: