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Hi, i have a problem. Our customer is using IBM Maximo Asset Management 7.6.0.4 Build 20160310-1641 DB Build V7604-01. In Maximo we have created 1 organization with 2 sites.
If I now create a workorder and save occurs an error BMXAA4214E - An unknown error has occurred. Please contact your system administrator for assistance. Gather the logs from the <HOME> directory and determine where and why the error is thrown.
I have found in the SystemOut.log the following excpetion [13.09.16 13:55:03:632 CEST] 0002eec4 SystemOut O 13 Sep 2016 13:55:03:632 [ERROR] [MAXIMO] [] java.lang.NullPointerException java.lang.NullPointerException at psdi.mbo.MboSet.cleanup(MboSet.java:10977) at psdi.mbo.MAXTableDomain.action(MAXTableDomain.java:187) at psdi.mbo.MboValue.validate(MboValue.java:1734) at psdi.mbo.MboValue.setValue(MboValue.java:900) at psdi.mbo.MboValue._setValue(MboValue.java:1255) at psdi.mbo.MboValue.setValue(MboValue.java:1151) at psdi.mbo.Mbo.setValue(Mbo.java:2361) at psdi.app.workorder.WO.save(WO.java:2103) at psdi.mbo.MboSet.saveMbos(MboSet.java:7825) at psdi.mbo.MboSet.validateTransaction(MboSet.java:7805) at psdi.txn.MXTransactionImpl.validateTransaction(MXTransactionImpl.java:375) at psdi.txn.MXTransactionImpl.saveTransaction(MXTransactionImpl.java:207) at psdi.txn.MXTransactionImpl.save(MXTransactionImpl.java:156) at psdi.mbo.MboSet.save(MboSet.java:7451) at psdi.mbo.MboSet.save(MboSet.java:7375) at psdi.app.workorder.WOSet.save(WOSet.java:1475) ...
What can i do? Any ideas? Thanks Petra K. System developer
Just from the error message, it sounds like a field that requires a value is missing. There's mention of a lookup that is a table domain. Perhaps a recent domain you created as a type of table (where you query another table for the lookup) is missing data.