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We want to create a user interface for all the employees and students of our college that is SIMPLE to use. Most everyone I've encountered doesn't like being forced to enter the Location ID when trying to create a work order. The Drilldown is complicated (they say) and Lookup might not always work -- either they use a different word to describe it (e.g. bathroom vs. restroom), or they just don't know what to call the room, or they want to identify it by who works there (e.g., Mr. Smith's office -- and I don't keep up with occupancy data). Or they just plain don't know that such lookups exist. They just want to be able to type what they want to type. Or just take a picture of it and assume there's a human on the receiving end that can figure it out. But for Maximo, I need/want the Location ID.
So, what do you all do for an EASY TO USE customer front-end? Make the user fill it out how Maximo wants it? Pay somebody to read through it and fill in the Location field?
Travis Herron
For our office facilities, we created a clone of the SR app, simplified it as much as possible, created custom value lists with only the values that were pertinent, and then let workflow create the work order. It works great and is usable for people who only create a request once a year or so.
Ron Bryant
From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com]
Sent: Monday, April 09, 2018 1:04 PM
To: MAXIMO@yahoogroups.com
Subject: [MAXIMO List] really simple question
We want to create a user interface for all the employees and students of our college that is SIMPLE to use. Most everyone I've encountered doesn't like being forced to enter the Location ID when trying to create a work order. The Drilldown is complicated (they say) and Lookup might not always work -- either they use a different word to describe it (e.g. bathroom vs. restroom), or they just don't know what to call the room, or they want to identify it by who works there (e.g., Mr. Smith's office -- and I don't keep up with occupancy data). Or they just plain don't know that such lookups exist. They just want to be able to type what they want to type. Or just take a picture of it and assume there's a human on the receiving end that can figure it out. But for Maximo, I need/want the Location ID.
So, what do you all do for an EASY TO USE customer front-end? Make the user fill it out how Maximo wants it? Pay somebody to read through it and fill in the Location field?
Travis Herron
What if you took your fire department floor map and turned it into a hyperlinked page showing locations? That would address the "where is it" question quite nicely. And don't say you don't have that map!
-C
Dear Travis,
your question reminds me some proof-of-concepts done by
my former colleague (one of such
https://marionoioso.com/2015/12/16/ibm-control-desk-using-ibm-watson/):
He integrated or did show integration possibilities (with Control Desk
to be honest but often using service requests available also on MAM)
with external services to provide automatic classification or other
fields info from natural language descriptions.
In my opinion this
could be built (as a starter) without a complex external service but
even with an automation script that computes the closest classification
or location using some sort of distance across synoyms (with the help of
widely available dictionaries, at least for english) without the need of
the so called 'AI' of the cited example.
There is at least one
commercial provider that I encountered in a Service Management project
(Maximo Asset Management for IT): IPSOFT https://www.ipsoft.com/, they
have already a long experience of providing self-classification (also
auto-resolution) services of tickets.
I think nothing you can do with
base Maximo is that was the intented question, apart the good suggestion
I already read (the click-able map was something I have also seen in
some projects).
Hope it helps
Best regards
Massimo
Il 09.04.2018 20:04
therron@pcci.edu [MAXIMO] ha scritto:
> We want to create a user
interface for all the employees and students of our college that is
SIMPLE to use. Most everyone I've encountered doesn't like being forced
to enter the Location ID when trying to create a work order. The
Drilldown is complicated (they say) and Lookup might not always work --
either they use a different word to describe it (e.g. bathroom vs.
restroom), or they just don't know what to call the room, or they want
to identify it by who works there (e.g., Mr. Smith's office -- and I
don't keep up with occupancy data). Or they just plain don't know that
such lookups exist. They just want to be able to type what they want to
type. Or just take a picture of it and assume there's a human on the
receiving end that can figure it out. But for Maximo, I need/want the
Location ID.
>
> So, what do you all do for an EASY TO USE customer
front-end? Make the user fill it out how Maximo wants it? Pay somebody
to read through it and fill in the Location field?
>
> Travis Herron
>
>
>
>
Con Mobile Open 6 GB hai 6 Giga, 600 minuti e 300 SMS per il tuo smartphone a 9€ al mese per sempre. Passa ora a Tiscali Mobile, il nostro mese è vero! http://tisca.li/Open6GB0318
Travis - are you just looking for a simple to use interface for one process
such as creating an SR/WO or is your concern across the board in Maximo?
Creating a web page is pretty simple, there are lots of frameworks and
plugins to facilitate interacting with Maximo data, any number of ways to
facilitate easier searching. Might be a plan for a one off "user portal"
but if your concern spans multiple (or all) apps it's a very different
story.
On Wed, Apr 11, 2018 at 2:17 PM, maxvil@tiscali.it [MAXIMO] <
MAXIMO@yahoogroups.com> wrote:
>
>
> Dear Travis,
> your question reminds me some proof-of-concepts done by
> my former colleague (one of such
> https://marionoioso.com/2015/12/16/ibm-control-desk-using-ibm-watson/):
> He integrated or did show integration possibilities (with Control Desk
> to be honest but often using service requests available also on MAM)
> with external services to provide automatic classification or other
> fields info from natural language descriptions.
>
> In my opinion this
> could be built (as a starter) without a complex external service but
> even with an automation script that computes the closest classification
> or location using some sort of distance across synoyms (with the help of
> widely available dictionaries, at least for english) without the need of
> the so called 'AI' of the cited example.
>
> There is at least one
> commercial provider that I encountered in a Service Management project
> (Maximo Asset Management for IT): IPSOFT https://www.ipsoft.com/, they
> have already a long experience of providing self-classification (also
> auto-resolution) services of tickets.
>
> I think nothing you can do with
> base Maximo is that was the intented question, apart the good suggestion
> I already read (the click-able map was something I have also seen in
> some projects).
>
> Hope it helps
> Best regards
> Massimo
>
> Il 09.04.2018 20:04
> therron@pcci.edu [MAXIMO] ha scritto:
>
> > We want to create a user
> interface for all the employees and students of our college that is
> SIMPLE to use. Most everyone I've encountered doesn't like being forced
> to enter the Location ID when trying to create a work order. The
> Drilldown is complicated (they say) and Lookup might not always work --
> either they use a different word to describe it (e.g. bathroom vs.
> restroom), or they just don't know what to call the room, or they want
> to identify it by who works there (e.g., Mr. Smith's office -- and I
> don't keep up with occupancy data). Or they just plain don't know that
> such lookups exist. They just want to be able to type what they want to
> type. Or just take a picture of it and assume there's a human on the
> receiving end that can figure it out. But for Maximo, I need/want the
> Location ID.
> >
> > So, what do you all do for an EASY TO USE customer
> front-end? Make the user fill it out how Maximo wants it? Pay somebody
> to read through it and fill in the Location field?
> >
> > Travis Herron
> >
>
> >
> >
> >
>
>
> Con Mobile Open 6 GB hai 6 Giga, 600 minuti e 300 SMS per il tuo
> smartphone a 9€ al mese per sempre. Passa ora a Tiscali Mobile, il nostro
> mese è vero! http://tisca.li/Open6GB0318
>
>
>
>
>
Nope, just a work request.
I'm trying to strike a balance of "make it easy for the user, so they'll want to use it" vs. "make sure they give me valid, validated data for everything that I need dependent upon what type of request it is."
I made a dynamic form in Maximo -- meaning there's a lot of Conditional UI magic going on that shows or hides certain fields or sections depending on what value they put in this field or whether or not they've filled in that field. It gathers what I need, validates it all. . .but it still has a few quirks (like, for one type of request, of necessity it creates two children records -- a delivery and a pickup/return -- and the delivery obviously comes first, but it displays second, until after the Save is committed). But it pretty much works how I want it. But getting people to learn how to fill in the Location code -- not happening. They just want to type it. Maybe it could be taught with a popup Launch-in-Context training video.
Nonetheless, certain people don't like the look-and-feel. It doesn't match up with internal websites we built from scratch. Maybe there's a way to import a css for that one app, but I haven't discovered it yet.
I have the map(s). I just wonder about HOW to put that into Maximo, and how to handle buildings with multiple floors. Like how to report something that affects the entire building, or is on the outside of the building, and not have it then drilldown to show the floors within the building.
I'd look at a simple web page "portal" maybe, I have an example I built
using JQuery that includes geolocation using Google maps, capturing
pictures etc. Once you're in full control of the platform you can get
creative much more easily.
On Wed, Apr 11, 2018 at 7:09 PM, therron@pcci.edu [MAXIMO] <
MAXIMO@yahoogroups.com> wrote:
>
>
> Nope, just a work request.
>
> I'm trying to strike a balance of "make it easy for the user, so they'll
> want to use it" vs. "make sure they give me valid, validated data for
> everything that I need dependent upon what type of request it is."
>
> I made a dynamic form in Maximo -- meaning there's a lot of Conditional UI
> magic going on that shows or hides certain fields or sections depending on
> what value they put in this field or whether or not they've filled in that
> field. It gathers what I need, validates it all. . .but it still has a few
> quirks (like, for one type of request, of necessity it creates two children
> records -- a delivery and a pickup/return -- and the delivery obviously
> comes first, but it displays second, until after the Save is committed).
> But it pretty much works how I want it. But getting people to learn how to
> fill in the Location code -- not happening. They just want to type it.
> Maybe it could be taught with a popup Launch-in-Context training video.
>
> Nonetheless, certain people don't like the look-and-feel. It doesn't match
> up with internal websites we built from scratch. Maybe there's a way to
> import a css for that one app, but I haven't discovered it yet.
>
>
>
>
>
Hi All,
We have the same need! Really like the concept of the hyperlinked page that would enable the user to select the location! What would it take to deploy such an approach?
--Nancy
From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com]
Sent: Wednesday, April 11, 2018 10:56 AM
To: MAXIMO@yahoogroups.com
Subject: [MAXIMO List] Re: really simple question
What if you took your fire department floor map and turned it into a hyperlinked page showing locations? That would address the "where is it" question quite nicely. And don't say you don't have that map!
-C
Easy-peasy!! (See if you can find the conference proceedings from Maximo World 2000 - a paper and demo was done there.)
Configure three (or more) fields on the asset table (X coordinate, Y coordinate, floor)Make them visible on the application and required for certain type of assets (not all assets will necessarily need to be mapped).Create a hyper link that goes to the location on the map page.
If all your assets have specific locations that relate to the map, you can do this from Locations (using GISPARAM1, GISPARAM2, and GISPARAM3) . Three is usually the Z (height coordinate), so you could use it for the floor.
Pat Morrow
pmorrow8@yahoo.com
On Monday, April 16, 2018, 7:27:00 AM MDT, 'Powers, Nancy Elizabeth' nancy.powers@tufts.edu [MAXIMO] <MAXIMO@yahoogroups.com> wrote:
Hi All,
We have the same need! Really like the concept of the hyperlinked page that would enable the user to select the location! What would it take to deploy such an approach?
--Nancy
From: MAXIMO@yahoogroups.com [mailto:MAXIMO@yahoogroups.com]
Sent: Wednesday, April 11, 2018 10:56 AM
To: MAXIMO@yahoogroups.com
Subject: [MAXIMO List] Re: really simple question
What if you took your fire department floor map and turned it into a hyperlinked page showing locations? That would address the "where is it" question quite nicely. And don't say you don't have that map!
-C