psdi.app.sla

Class SLA

java.lang.Object

psdi.mbo.Mbo

psdi.mbo.StatefulMbo

psdi.app.sla.SLA

All Implemented Interfaces:

java.rmi.Remote, SLARemote, MboConstants, MboRemote, StatefulMboRemote, MaxRemoteProxy

public class SLA
extends StatefulMbo
implements SLARemote

The MBO to represent a Service Level Agreement.

This is a system level object.

See Service Level Agreements Package Description for details.

The key attribute for this object is SLANUM.

The attributes in this object are as follows:

Attribute Name	Description
SLANUM	SLA identification number
SLATYPE	The SLA type
OBJECTNAME	The name of the mbo object that this SLA applies to
DESCRIPTION	Short description of this SLA
STATUS	The status of this SLA
STATUSDATE	The date and time when the status of this SLA was last changed
STARTDATE	Start date of this SLA
ENDDATE	End date of this SLA
REVIEWDATE	This is the date when an SLA is up for review/renegotiation
RANKING	This is the numerical attribute that is used to compare/evaluate multiple SLAs and determine which SLA is applied to a record. If multiple, valid SLAs are applied to a record, this attribute determines the order in which the SLAs are applied. If one SLA is applied, this Ranking determines which single SLA to resolve to
COMMODITYGROUP	Service catalog group ID
COMMODITY	Service catalog
PARENTSLANUM	Parent SLA number
ORGID	Optional ID of the organization that this SLA is defined for
SITEID	Optional ID of the site that this SLA is defined for
COMPANY	Name of the vendor that
SLAORGID	Organization ID for the SLA calendar
SLACALENDAR	The Calendar is used in conjunction with the SLA Shift to determine which SLA is eligible to be applied to a record based on the time/date of when the record was created
SLASHIFT	The Shift is used in conjunction with the SLA Calendar to determine which SLA is eligible to be applied to a record based on the time/date of when the record was created
CALCORGID	Organization ID for the calculation calendar
CALCCALENDAR	The Calendar is used in conjunction with the Calculation Shift for setting values on a record when the SLA is applied
CALCSHIFT	The Shift is used in conjunction with the Calculation Calendar for setting values on a record when the SLA is applied.
CREATEDBY	The name of the user who created this SLA
CREATEDATE	The date when this SLA is created
CHANGEDBY	The name of the user who last updated this SLA
CHANGEDATE	The date when this SLA is last updated
ESCALATION	Reference to the associated escalation
DESCRIPTION_LONGDESCRIPTION	Long description of this SLA
CONDITION	This is the SQL condition that expresses when an SLA is applicable to a record in MAXIMO

Author:

John Wen

Field Summary

Fields inherited from class psdi.mbo.StatefulMbo

onListTab, statusChangeButtonSigoption, targetStatusOption

Fields inherited from class psdi.mbo.Mbo

MULTILANGCOPY, phantomList, phantomQueue

Fields inherited from interface psdi.mbo.MboConstants

ALLROWS, CHANGEDBY_USER, COUNT_ADDITIONS, COUNT_AFTERSAVE, COUNT_DATABASE, COUNT_DELETED, COUNT_EXISTING, DBCONFIG, DELAYVALIDATION, DELAYVALIDATIONONLY, DISCARDABLE, GOTCOMPLETEWHERE, HIDDEN, NO_RELATEDMBOS_OF_OWNERSCHILDREN_FETCH, NOACCESSCHECK, NOACTION, NOADD, NOCOMMIT, NODELETE, NONE, NOOVERWRITE, NOSAVE, NOSETVALUE, NOUPDATE, NOVALIDATION, NOVALIDATION_AND_NOACTION, NOVALIDATION_AND_NOACTION_ALLOWCROSSOVER, READONLY, REBUILD, REQUIRED, SAMEVALUEVALIDATION, SETBYPARENT, USER

Constructor Summary

Constructors

Constructor and Description
SLA(MboSet ms) Constructs the SLA object.

Method Summary

Methods

Modifier and Type	Method and Description
void	actDeactEscalation()
void	add() Add a new SLA object.
void	addAsscoiatedContracts(MboSetRemote contractSet) This method is called by the SelectContractsBean to added the currently selected contracts to the slacontract table as relationship.
void	addAssets(MboSetRemote assetSet) This method is called by the SelectAssetsBean to added the currently selected assets to the slaassetloc table as relationship.
void	addKPIs(MboSetRemote kpiSet) This method is called by the SelectKPIsBean to added the currently selected KPIs to the slakpi table as relationship.
void	addLocations(MboSetRemote locationSet) This method is called by the SelectLocationsBean to added the currently selected locations to the slaassetloc table as relationship.
void	addRelatedSLA(MboSetRemote slaSet, boolean isParent) This method is called by the SelectSLASBean to added the currently selected SLAs to the relatedslas table as relationship.
void	appValidate() Override the appValidate action to sync up the escalation id.
void	calculateMeasurements() Set the 3 non-persistent fields in SLA to value+uom (unit of measurements) for gui display.
void	canDelete() Overwitten for SLA's MBO.
void	changeStatus(java.lang.String status, boolean deactivateEscalation) Change SLA status.
boolean	checkRelatedSLAs(MboRemote commitment) Same as validateRelatedSLAs() except that it checks for only one commitment and it does not throw an exception, only popups a warning message
void	clearClassification() This method clears the classtructureid of the ticket
void	defineEscalation(int row) This method is invoked when the Defin Escalation button is clicked.
void	delete(long accessModifier) Overwitten for SLA to delete the following related objects, SLACOMMITMENTS SLAASSETLOC SLAKPI SLACONTRACT SLARECORDS RELATEDSLAS
void	deleteEscalation()
MboRemote	duplicate() Duplicates an SLA record.
void	enableCalendarFields(boolean setCalcOrg) Decides if the calendar field set needs to be enabled, based on the Applies To objectname.
void	enableFields(java.lang.String prevStatus) Central place for disable/enable SLA/commitments fields based on status.
java.util.Vector	getCalcCalendarFields(boolean includeOrg) Get he calculation calendar field set.
java.util.Vector	getCalendarFields(boolean includeOrg) Get all the calendar fields.
java.lang.String	getKPISelect() generate the default KPI select clause
java.lang.String	getKPIWhere() generate the default KPI where clause
MboSetRemote	getMboSet(java.lang.String name) Override this method to provide dynamic set for selecting kpis, related slas, etc.
MboSetRemote	getsitesByOrg() This function gets the MboSet of sites that belong to the currently selected org
java.util.Vector	getSlaCalendarFields(boolean includeOrg) Get the sla calendar field set
java.lang.String	getStatusListName() Returns the name os the SLA status list , which is SLASTATUS
void	init() Initialize the SLA object
boolean	isActive() Is this SLA in active status
boolean	isInactive() Is this SLA in inactive status
boolean	isVendorSLA() Is the current SLA of type VENDOR?
void	resetCalendarFields(java.lang.String whichOrg) Helper function that clear the calendar field set The whichOrg parameter tells which calendar set (appliyto or calculation) to clear.
void	setKPIId(long newID) create slakpi when a new kpi is created
void	setOrgID() set the default APPLYTO_ORG to be the same as the orgid, if it is null
void	statusValidate(java.lang.String newStatus) validate and see if the sla can be changed to the new status based on sql validations
boolean	validateCompanyOrg(java.lang.String company, java.lang.String orgid) Validates that a company is defined for an organization.
void	validateCriteria()
void	validateEscalation()
boolean	validateRelatedSLA(MboRemote sla, boolean isParent)
boolean	validateRelatedSLAs() validate commitment stringency of the commitments against that of the parents/childern

Methods inherited from class psdi.mbo.StatefulMbo

canChangeMaxStatus, canChangeStatus, canChangeStatus, canChangeStatus, canDeleteAttachedDocs, changeMaxStatus, changeMaxStatus, changeStatus, changeStatus, changeStatus, checkForOpenStatus, checkStatusChangeAuthorization, fireEvent, getInternalStatus, getOnListTab, getOverridePVStatusException, getStatusChangeButtonSigoption, getStatusList, getTargetStatusOption, getValidStatusList, setOnListTab, setOverridePVStatusException, setStatusChangeButtonSigoption, setTargetStatusOption

Methods inherited from class psdi.mbo.Mbo

addMboSetForRequiredCheck, addToDeleteForInsertList, andEvaluateConditions, blindCopy, checkFieldAccess, checkMethodAccess, checkMethodAccess, checkQualifiedRestriction, checkSiteOrgAccessForSave, clear, copy, copy, copy, copyFake, copyValue, copyValue, createComm, delete, determineRequiredFieldsFromERM, enableMethod, evaluateCondition, evaluateCondition, evaluateCtrlConditions, evaluateCtrlConditions, evaluateRestriction, excludeObjectForPropagate, findAllNullRequiredFields, generateAutoKey, generateContentUID, getAlwaysFlags, getAttrRestrictionFlag, getAttrRestrictions, getBoolean, getByte, getBytes, getCheckpoint, getClientLocale, getClientTimeZone, getCommLogOwnerNameAndUniqueId, getCondition, getDatabaseValue, getDate, getDeleteForInsertList, getDocLinksCount, getDomainFilterWhere, getDomainIDs, getDouble, getExistingMboSet, getFetchIndex, getFieldExceptions, getFlags, getFloat, getIgnoreLockCheck, getInitialValue, getInsertCompanySetId, getInsertItemSetId, getInsertOrganization, getInsertSite, getInstanciatedMboSet, getInstanciatedMboValue, getInt, getIntegrationService, getKeyValue, getLanguageRecordRowStamp, getLinesRelationship, getList, getLockedByDisplayName, getLockedByUserID, getLong, getMatchingAttr, getMatchingAttr, getMatchingAttrs, getMaxMessage, getMboData, getMboDataSet, getMboForAttribute, getMboForAttributeStatic, getMboInitialValue, getMboList, getMboLogger, getMboRecordData, getMboServer, getMboSet, getMboSet, getMboSetInfo, getMboValue, getMboValueData, getMboValueData, getMboValueData, getMboValueInfoStatic, getMboValueInfoStatic, getMessage, getMessage, getMessage, getMessage, getMXTransaction, getName, getOrgForGL, getOrgSiteForMaxvar, getOwner, getProfile, getPropagateKeyFlag, getProxy, getRecordIdentifer, getRecordMboName, getRelatedWhere, getRelatedWhere, getRelationshipNameToLangTable, getRowRestrictionFlag, getRowStamp, getSecurityLogger, getSiteOrg, getSqlLogger, getString, getString, getStringInBaseLanguage, getStringInSpecificLocale, getStringTransparent, getSynonymValueWhere, getTenantId, getThisMboSet, getTranslator, getUniqueIdentifer, getUniqueIDName, getUniqueIDValue, getUserInfo, getUserName, getValidateOrder, hasFieldAccess, hasHierarchyLink, hasLockSaveRights, hasRelatedQbe, hasUniqueID, initFieldFlagsOnMbo, initRelationship, isAutoKeyed, isBasedOn, isChangeByUserWhenSetFromLookup, isEAuditFieldModified, isESigFieldModified, isFlagSet, isForDM, isLocked, isLocked, isLockedByMe, isMasterTenant, isMboLockedByMe, isModified, isModified, isNew, isNull, isOptionGranted, isSelected, isSkipCopyField, isValid, isZombie, lock, modify, moveFieldFlagsToMboValue, needCallInitFieldFlag, orEvaluateConditions, propagateKeyValue, removeRelatedSet, rollbackToCheckpoint, select, setAppDefaultValue, setApplicationError, setApplicationRequired, setAutokeyFields, setCopyDefaults, setDefaultValue, setDefaultValues, setDeleted, setEAuditFieldModified, setESigFieldModified, setFetchIndex, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlags, setFlag, setFlag, setFlags, setForDM, setHierarchyLink, setIgnoreRecordLockCheck, setLangCodeDefault, setMLValue, setModified, setNewMbo, setPropagateKeyFlag, setPropagateKeyFlag, setProxy, setReadonlyWhenParentIsReadonly, setReferencedMbo, setReferencedMbo, setUniqueIDValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValueFromSequence, setValueNull, setValueNull, sigopGranted, sigopGranted, sigopGranted, sigOptionAccessAuthorized, smartFill, smartFind, smartFind, smartFindByObjectName, smartFindByObjectName, smartFindByObjectNameDirect, startCheckpoint, thisToBeUpdated, toBeAdded, toBeDeleted, toBeSaved, toBeUpdated, toBeValidated, undelete, unlock, unselect, useDataSecurity, validate, validateAttributes, validateKeyUniqueness, valueChanged

Methods inherited from class java.lang.Object

equals, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Methods inherited from interface psdi.mbo.MboRemote

addMboSetForRequiredCheck, addToDeleteForInsertList, blindCopy, checkMethodAccess, clear, copy, copy, copy, copyFake, copyValue, copyValue, createComm, delete, evaluateCondition, evaluateCtrlConditions, evaluateCtrlConditions, excludeObjectForPropagate, generateAutoKey, getBoolean, getByte, getBytes, getCommLogOwnerNameAndUniqueId, getDatabaseValue, getDate, getDeleteForInsertList, getDocLinksCount, getDomainIDs, getDouble, getExistingMboSet, getFlags, getFloat, getIgnoreLockCheck, getInitialValue, getInsertCompanySetId, getInsertItemSetId, getInsertOrganization, getInsertSite, getInt, getKeyValue, getLinesRelationship, getList, getLockedByDisplayName, getLong, getMatchingAttr, getMatchingAttr, getMatchingAttrs, getMaxMessage, getMboData, getMboDataSet, getMboInitialValue, getMboList, getMboSet, getMboSet, getMboValueData, getMboValueData, getMboValueData, getMboValueInfoStatic, getMboValueInfoStatic, getMessage, getMessage, getMessage, getMessage, getMXTransaction, getName, getOrgForGL, getOrgSiteForMaxvar, getOwner, getPropagateKeyFlag, getRecordIdentifer, getSiteOrg, getString, getString, getStringInBaseLanguage, getStringInSpecificLocale, getStringTransparent, getThisMboSet, getUniqueIDName, getUniqueIDValue, getUserInfo, getUserName, hasHierarchyLink, hasLockSaveRights, isAutoKeyed, isBasedOn, isFlagSet, isForDM, isLocked, isLocked, isMasterTenant, isMboLockedByMe, isModified, isModified, isNew, isNull, isOptionGranted, isSelected, isZombie, lock, propagateKeyValue, rollbackToCheckpoint, select, setApplicationError, setApplicationRequired, setAutokeyFields, setCopyDefaults, setDeleted, setESigFieldModified, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlags, setFlag, setFlag, setFlags, setForDM, setIgnoreRecordLockCheck, setMLValue, setModified, setNewMbo, setPropagateKeyFlag, setPropagateKeyFlag, setReferencedMbo, setReferencedMbo, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValueNull, setValueNull, sigopGranted, sigopGranted, sigopGranted, sigOptionAccessAuthorized, smartFill, smartFind, smartFind, smartFindByObjectName, smartFindByObjectName, smartFindByObjectNameDirect, startCheckpoint, thisToBeUpdated, toBeAdded, toBeDeleted, toBeSaved, toBeUpdated, toBeValidated, undelete, unlock, unselect, validate, validateAttributes

Constructor Detail

SLA

public SLA(MboSet ms)
    throws MXException,
           java.rmi.RemoteException

Constructs the SLA object.

Parameters:

ms - MboSet

Throws:

MXException

java.rmi.RemoteException

Method Detail

init

public void init()
          throws MXException

Initialize the SLA object

Overrides:

init in class Mbo

Parameters:

none -

Throws:

MXException

add

public void add()
         throws MXException,
                java.rmi.RemoteException

Add a new SLA object. Sets field defaults to:

Attribute Name	Attribute Value
STATUS	DRAFT
SLATYPE	CUSTOMER

Specified by:

add in interface MboRemote

Overrides:

add in class Mbo

Throws:

MXException

java.rmi.RemoteException

canDelete

public void canDelete()
               throws MXException,
                      java.rmi.RemoteException

Overwitten for SLA's MBO. Delete is not allowed,

• If the SLA is listed in the RELATEDSLA table (as a child)
• If the SLA is listed in the SLARECORDS table (there are records associated with this SLA)
• If the SLA is active

Overrides:

canDelete in class Mbo

Throws:

MXException

java.rmi.RemoteException

delete

public void delete(long accessModifier)
            throws MXException,
                   java.rmi.RemoteException

Overwitten for SLA to delete the following related objects,

• SLACOMMITMENTS
• SLAASSETLOC
• SLAKPI
• SLACONTRACT
• SLARECORDS
• RELATEDSLAS

Specified by:

delete in interface MboRemote

Overrides:

delete in class Mbo

Parameters:

accessModifier - The bitwise flag specified to determine if certain normal security checks are to be bypassed for this delete request. For example: if the accessModifer is NOACCESSCHECK, then the check for the object's NODELETE flag and the call to the object's canDelete() method will not be performed. If the accessModifer is NONE, then all the access checks are performed before this object is marked delete.

Throws:

MXException

java.rmi.RemoteException

See Also:

Mbo.delete(long)

duplicate

public MboRemote duplicate()
                    throws MXException,
                           java.rmi.RemoteException

Duplicates an SLA record. This will duplicate these related objects,

• SLACOMMITMENTS
• SLAASSETLOC

Specified by:

duplicate in interface MboRemote

Overrides:

duplicate in class Mbo

Throws:

MXException

java.rmi.RemoteException

appValidate

public void appValidate()
                 throws MXException,
                        java.rmi.RemoteException

Override the appValidate action to sync up the escalation id.

Overrides:

appValidate in class Mbo

Throws:

MXException

java.rmi.RemoteException

defineEscalation

public void defineEscalation(int row)
                      throws MXException,
                             java.rmi.RemoteException

This method is invoked when the Defin Escalation button is clicked. It creates a new reference point and a new escalation id it does not exist already.

Specified by:

defineEscalation in interface SLARemote

Throws:

MXException

java.rmi.RemoteException

See Also:

defineEscalation(int row)

statusValidate

public void statusValidate(java.lang.String newStatus)
                    throws MXException,
                           java.rmi.RemoteException

validate and see if the sla can be changed to the new status based on sql validations

Specified by:

statusValidate in interface SLARemote

Throws:

MXException

java.rmi.RemoteException

See Also:

statusValidate(String newStatus)

validateCriteria

public void validateCriteria()
                      throws MXException,
                             java.rmi.RemoteException

Specified by:

validateCriteria in interface SLARemote

Throws:

MXException

java.rmi.RemoteException

See Also:

validateCriteria()

validateEscalation

public void validateEscalation()
                        throws MXException,
                               java.rmi.RemoteException

Specified by:

validateEscalation in interface SLARemote

Throws:

MXException

java.rmi.RemoteException

See Also:

validateEscalation()

deleteEscalation

public void deleteEscalation()
                      throws MXException,
                             java.rmi.RemoteException

Specified by:

deleteEscalation in interface SLARemote

Throws:

MXException

java.rmi.RemoteException

See Also:

deleteEscalation()

actDeactEscalation

public void actDeactEscalation()
                        throws MXException,
                               java.rmi.RemoteException

Specified by:

actDeactEscalation in interface SLARemote

Throws:

MXException

java.rmi.RemoteException

See Also:

actDeactEscalation()

checkRelatedSLAs

public boolean checkRelatedSLAs(MboRemote commitment)
                         throws MXException,
                                java.rmi.RemoteException

Same as validateRelatedSLAs() except that it checks for only one commitment and it does not throw an exception, only popups a warning message

Throws:

MXException

java.rmi.RemoteException

validateRelatedSLAs

public boolean validateRelatedSLAs()
                            throws MXException,
                                   java.rmi.RemoteException

validate commitment stringency of the commitments against that of the parents/childern

Throws:

MXException

java.rmi.RemoteException

validateRelatedSLA

public boolean validateRelatedSLA(MboRemote sla,
                         boolean isParent)
                           throws MXException,
                                  java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

changeStatus

public void changeStatus(java.lang.String status,
                boolean deactivateEscalation)
                  throws MXException,
                         java.rmi.RemoteException

Change SLA status. This will disable all fields if the new status is ACTIVE. Also if the new status is INACTIVE, clear the escalation group connection

Specified by:

changeStatus in interface SLARemote

Throws:

MXException

java.rmi.RemoteException

See Also:

changeStatus(String status, boolean deactivateEscalation)

addRelatedSLA

public void addRelatedSLA(MboSetRemote slaSet,
                 boolean isParent)
                   throws MXException,
                          java.rmi.RemoteException

This method is called by the SelectSLASBean to added the currently selected SLAs to the relatedslas table as relationship.

Specified by:

addRelatedSLA in interface SLARemote

Throws:

MXException

java.rmi.RemoteException

See Also:

addRelatedSLA(MboSetRemote slaSet, boolean isParent)

addAsscoiatedContracts

public void addAsscoiatedContracts(MboSetRemote contractSet)
                            throws MXException,
                                   java.rmi.RemoteException

This method is called by the SelectContractsBean to added the currently selected contracts to the slacontract table as relationship.

Specified by:

addAsscoiatedContracts in interface SLARemote

Throws:

MXException

java.rmi.RemoteException

See Also:

addAsscoiatedContracts(MboSetRemote contractSet)

addKPIs

public void addKPIs(MboSetRemote kpiSet)
             throws MXException,
                    java.rmi.RemoteException

This method is called by the SelectKPIsBean to added the currently selected KPIs to the slakpi table as relationship.

Specified by:

addKPIs in interface SLARemote

Throws:

MXException

java.rmi.RemoteException

See Also:

addKPIs(MboSetRemote kpiSet)

addAssets

public void addAssets(MboSetRemote assetSet)
               throws MXException,
                      java.rmi.RemoteException

This method is called by the SelectAssetsBean to added the currently selected assets to the slaassetloc table as relationship.

Specified by:

addAssets in interface SLARemote

Throws:

MXException

java.rmi.RemoteException

See Also:

psdi.app.sla.addAssets(MboSetRemote assetSet)

addLocations

public void addLocations(MboSetRemote locationSet)
                  throws MXException,
                         java.rmi.RemoteException

This method is called by the SelectLocationsBean to added the currently selected locations to the slaassetloc table as relationship.

Specified by:

addLocations in interface SLARemote

Throws:

MXException

java.rmi.RemoteException

See Also:

addLocations(MboSetRemote locationSet)

getStatusListName

public java.lang.String getStatusListName()

Returns the name os the SLA status list , which is SLASTATUS

Specified by:

getStatusListName in interface StatefulMboRemote

Specified by:

getStatusListName in class StatefulMbo

calculateMeasurements

public void calculateMeasurements()
                           throws MXException,
                                  java.rmi.RemoteException

Set the 3 non-persistent fields in SLA to value+uom (unit of measurements) for gui display.

Specified by:

calculateMeasurements in interface SLARemote

Throws:

MXException

java.rmi.RemoteException

See Also:

calculateMeasurements()

isActive

public boolean isActive()
                 throws MXException,
                        java.rmi.RemoteException

Is this SLA in active status

Specified by:

isActive in interface SLARemote

Throws:

MXException

java.rmi.RemoteException

See Also:

isActive()

isInactive

public boolean isInactive()
                   throws MXException,
                          java.rmi.RemoteException

Is this SLA in inactive status

Specified by:

isInactive in interface SLARemote

Throws:

MXException

java.rmi.RemoteException

See Also:

isInactive()

isVendorSLA

public boolean isVendorSLA()
                    throws MXException,
                           java.rmi.RemoteException

Is the current SLA of type VENDOR?

Specified by:

isVendorSLA in interface SLARemote

Throws:

MXException

java.rmi.RemoteException

See Also:

isActive()

enableFields

public void enableFields(java.lang.String prevStatus)
                  throws MXException

Central place for disable/enable SLA/commitments fields based on status.

Throws:

MXException

enableCalendarFields

public void enableCalendarFields(boolean setCalcOrg)
                          throws MXException,
                                 java.rmi.RemoteException

Decides if the calendar field set needs to be enabled, based on the Applies To objectname. In the current version only enables them if the applies to is TICKET or WORKORDER. setCalcOrg parameter decides if the orgid will be set from the orgid of this SLA.

Throws:

MXException

java.rmi.RemoteException

resetCalendarFields

public void resetCalendarFields(java.lang.String whichOrg)
                         throws MXException,
                                java.rmi.RemoteException

Helper function that clear the calendar field set The whichOrg parameter tells which calendar set (appliyto or calculation) to clear.

Throws:

MXException

java.rmi.RemoteException

getCalendarFields

public java.util.Vector getCalendarFields(boolean includeOrg)

Get all the calendar fields. This includes the orgid fiels if includeOrg is true.

getSlaCalendarFields

public java.util.Vector getSlaCalendarFields(boolean includeOrg)

Get the sla calendar field set

getCalcCalendarFields

public java.util.Vector getCalcCalendarFields(boolean includeOrg)

Get he calculation calendar field set.

setOrgID

public void setOrgID()
              throws MXException,
                     java.rmi.RemoteException

set the default APPLYTO_ORG to be the same as the orgid, if it is null

Throws:

MXException

java.rmi.RemoteException

getMboSet

public MboSetRemote getMboSet(java.lang.String name)
                       throws MXException,
                              java.rmi.RemoteException

Override this method to provide dynamic set for selecting kpis, related slas, etc. This will exclude the objects that are already selected, even if they are not saved yet.

Specified by:

getMboSet in interface MboRemote

Overrides:

getMboSet in class Mbo

Parameters:

name - The relationship provided to retrieve a related mboSet, usually using foreign keys. For example, "psdi.app.workorder.WOSetRemote.ASSET" is a relationship for the work order object to access the asset Set where "workorder.assetnum=asset.assetnum". The relationship can also be chained. Such as ASSET.ASSETSTATUS.

Returns:

The returned related set specified through the relationship.

Throws:

MXException - "A relationship called {0} does not exist for the {1} business object" exception will be thrown if the relationship was not found. "Unknown Object" exception will be thrown if the database object can not be found through the relationship.

java.rmi.RemoteException

See Also:

Mbo.getMboSet(String)

getsitesByOrg

public MboSetRemote getsitesByOrg()
                           throws MXException,
                                  java.rmi.RemoteException

This function gets the MboSet of sites that belong to the currently selected org

Returns:

null if the orgid is null

Throws:

MXException

java.rmi.RemoteException

validateCompanyOrg

public boolean validateCompanyOrg(java.lang.String company,
                         java.lang.String orgid)
                           throws MXException,
                                  java.rmi.RemoteException

Validates that a company is defined for an organization.

Parameters:

company - Company name

orgid - Organization ID

Returns:

true if the company is defined for the org

Throws:

MXException

java.rmi.RemoteException

getKPISelect

public java.lang.String getKPISelect()
                              throws MXException,
                                     java.rmi.RemoteException

generate the default KPI select clause

Specified by:

getKPISelect in interface SLARemote

Throws:

MXException

java.rmi.RemoteException

See Also:

getKPISelect()

getKPIWhere

public java.lang.String getKPIWhere()
                             throws MXException,
                                    java.rmi.RemoteException

generate the default KPI where clause

Specified by:

getKPIWhere in interface SLARemote

Throws:

MXException

java.rmi.RemoteException

See Also:

getKPIWhere()

setKPIId

public void setKPIId(long newID)
              throws MXException,
                     java.rmi.RemoteException

create slakpi when a new kpi is created

Specified by:

setKPIId in interface SLARemote

Throws:

MXException

java.rmi.RemoteException

See Also:

setKPIId(long newID)

clearClassification

public void clearClassification()
                         throws java.rmi.RemoteException,
                                MXException

This method clears the classtructureid of the ticket

Specified by:

clearClassification in interface SLARemote

Throws:

java.rmi.RemoteException

MXException

See Also:

clearClassification()