psdi.webclient.beans.servicedesk

Class TicketAppBean

java.lang.Object

psdi.webclient.system.beans.WebClientBean

psdi.webclient.system.beans.DataBean

psdi.webclient.system.beans.AppBean

psdi.webclient.beans.common.StatefulAppBean

psdi.webclient.beans.servicedesk.TicketAppBean

All Implemented Interfaces:

java.util.EventListener, javax.servlet.http.HttpSessionBindingListener, FollowUpWithRepairFacilities, DataBeanListener

public class TicketAppBean
extends StatefulAppBean
implements FollowUpWithRepairFacilities

Field Summary

Fields inherited from class psdi.webclient.beans.common.StatefulAppBean

statusChangeButtonSigoption, targetStatusOption

Fields inherited from class psdi.webclient.system.beans.AppBean

DIRECTPRINT_LINK, DIRECTPRINT_WATTACH_LINK, LONG_OP_INPRG, LONG_OP_READY, QUERY_ALL, QUERY_ALL_BOOKMARKS, QUERY_KEY, QUERY_NONE, QUICK_LINK

Fields inherited from class psdi.webclient.system.beans.DataBean

ALL_BOOKMARKS, ALL_RECORDS, ATTR_COLUMN, ATTR_DEFAULT, ATTR_QBE, ATTR_READONLY, ATTR_REFRESH_TABLE, ATTR_REQUIRED, ATTR_RESET, MAX_TABLEROWS, TABLE_ALL_SELECTED, TABLE_AT_FIRST_PAGE, TABLE_AT_FIRST_ROW, TABLE_AT_LAST_PAGE, TABLE_AT_LAST_ROW, TABLE_DETAILS_EXPANDED, TABLE_EXPANDED, TABLE_FILTER_EXPANDED, TABLE_FILTERED, TABLE_REFRESH_ALL_ROWS, TABLE_REFRESH_FILTER, TABLE_REFRESH_ROW, TABLE_REFRESH_TITLE, TABLE_ROW_CHANGED, TABLE_START_EMPTY, TABLE_SUBSELECT_ON, TABLE_USE_SUBSELECT

Fields inherited from class psdi.webclient.system.beans.WebClientBean

EVENT_CONTINUE, EVENT_HANDLED, EVENT_STOP_ALL

Constructor Summary

Constructors

Constructor and Description
TicketAppBean()

Method Summary

Methods

Modifier and Type	Method and Description
void	afterFollowUpSave(MboRemote newWO) Callback method to allow specific logic to be executed after the generated work order is saved
void	beforeFollowUpSave(MboRemote newWO) Callback method to allow specific logic to be executed before the generated work order is saved
int	cancelDialog() Workaround to avoid undesired owner change.
boolean	canSaveFollowUp(MboRemote newWO) Callback method that if the generated workorder can be saved
int	CREATECHNG()
MboRemote	createFollowUp(MboSetRemote mboSet) Adds new workorder records to the mboSet received as a parameter
int	CREATEINC()
int	CREATEPROB()
int	CREATEREL()
int	CREATESOL()
int	CREATESR()
int	CREATEWO()
int	DUPLICATE()
int	DUPLICATECHECK()
int	EDITHIST()
int	INSERT()
int	OWNER() Intercepts the call to the owner dialog and let us know which owner group we have up till now.
int	OWNERSHIP() Take Ownership gets called from list page or main record
int	returnLookupValue(MboRemote lookupMbo)
int	SIMILARTKT()
int	solutionsTabChanged() When acessing the solutions tab, we need to make sure the selfservice checkbox is properly refreshed to reflect whether the user can select it or not.
int	STARTTIMER()
int	STOPTIMER()
int	TEMPLATE()
int	VIEWCOSTS()

Methods inherited from class psdi.webclient.beans.common.StatefulAppBean

APPR, APPROVE, CLOSE, CLOSED, COMP, COMPLETE, INIT, INPROG, PAID, PENDING, QUEUED, RESOLVED, SENT, STATUS, STATUSSUB

Methods inherited from class psdi.webclient.system.beans.AppBean

addrow, autoInitiateWorkflow, BOOKMARK, canExit, canSaveBasedOnLocks, CLEAR, clearfilter, convertPortalParameters, DELETE, ensureRecord, find, fireStructureChangedEvent, FLTRLASET, getCurrentQueryDescription, getCurrentQueryName, getCurrentRow, getKPIId, getKPISelect, getKPIWhere, getMboSet, getPortalEvent, getQueryOption, getQuickFindRemote, getRecordLockProperties, getResultsBean, hasModifications, hasSaveAccess, hasSigOptionAccess, hasSigOptionAccess, hasStartRecord, HELPWF, inboxwf, initializeApp, initQuickFIndRemote, insert, isEmpty, isUserWhereClauseThroughIntegration, launchwf, MODIFYSLAS, moveToUniqueId, NAVHISTORY, NEXT, PREVIOUS, RECORDLOCK, RECUNLOCK, refreshFieldErrors, reset, RESULTS, returnnovalue, returntoapp, returnwithvalue, ROUTEWF, RUNAREPORT, RUNREPORTBYNAME, RUNREPORTS, save, SAVE, saveattachment, saveYesNoCheck, saveYesNoInteractionCheck, SEARCHATTR, SEARCHMORE, SEARCHWHER, setDefaultQbe, setFilterCleared, setKPIId, setQueryOption, setupBean, setupBean, setUserWhereClauseThroughIntegration, STOPWF, STRECLOCK, structureChangedEvent, submitPrintJob, toBeSaved, toggledeleterow, updateForRecordLock

Methods inherited from class psdi.webclient.system.beans.DataBean

_useAllBookmarksQuery, _useAllRecsQuery, _usequery, addAttribute, addConditionalProperties, addDialogReference, addListener, addQbeAttribute, addSigOption, applyValuesToSharedAttributes, applyValuesToSharedAttributes, asyncLocked, bindComponent, boundToTable, buildPortalMsg, callBeanMethod, callBeanMethod, callBeanMethod, callBeanMethod, callMethod, callMethod, callMethod, callMethod, callRemoteMethod, callRemoteMethod, canCloseBean, canFetchData, changeRequiredField, checkAndDistributeRequiredError, checkESigAuthenticated, checkForAppError, checkMethodAccess, clearBean, clearSavedFilterSettings, clearSavedQbeSettings, close, copytonewrow, count, dataChangedEvent, delete, delete, deleteAndRemove, deleteAndRemove, displaycount, duplicateMbo, execute, fetchRecordData, fetchTableData, fetchTableData, filterrows, findAndCallMethod, fireChildChangedEvent, fireDataChangedEvent, fireDataChangedEvent, fireStructureChangedEvent, getAppWhere, getAttributes, getBoolean, getBoolean, getCacheRowIndex, getColumnDate, getColumnString, getCompleteWhere, getConditionalProperties, getDataAsArray, getDataAsArray, getDataList, getDataList, getDataList, getDataList, getDataListFromMboSetRemote, getDate, getDefaultOrderBy, getDefaultValue, getDescAttributeId, getEndRow, getEventRowIndex, getKeyAttribute, getKeyAttributes, getLastEventHandled, getLastFetchIndex, getList, getList, getList, getLockedByDisplayName, getMbo, getMbo, getMboForUniqueId, getMboName, getMboOrZombie, getMboRowIndex, getMboSetData, getMboSetFromSmartFind, getMboSetFromSmartFind, getMboSetFromSmartFind, getMboValueData, getMboValueData, getMboValueInfo, getMXSession, getNullRequiedFields, getOrderBy, getPageEndRow, getPageRowCount, getPageStartIndex, getParent, getQbe, getQbe, getQbeAttributes, getQueryDescBeforeReviseAction, getQueryNameBeforeReviseAction, getRemoteForDownload, getRemoteForLookup, getReturnAttribute, getReturnComponent, getReturnComponentId, getReturnControlId, getRowIndexFromEvent, getSelectedDataAsArray, getSelectedDataAsArray, getSelection, getShowDetails, getSmartFillValue, getSortOrder, getString, getString, getTableAttributes, getTableOffset, getTableStateFlags, getTitle, getUIERMEntity, getUniqueIdFromSmartFill, getUniqueIdFromSmartFill, getUniqueIdName, getUniqueIdValue, getUserAndQbeWhere, getUserWhere, getWarnings, getZombie, getZombieMboValueData, handleRemoteException, handleRequiredFieldException, hasLongDescriptionText, hasLongDescriptionText, hasMboSetRemote, hasPageRows, hasRow, hasSameMboSet, hasSigOptionAccess, hierarchicalmove, highlightrow, highlightrow, insert, insertAtEnd, instantdelete, isAppTableRetain, isAttribute, isAttributeHidden, isAttributeHidden, isColumnSorted, isListTableModified, isListTableRetain, isMboHidden, isMboHidden, isModifiedRow, isModifiedRow, isNewRow, isNewRow, isNewRowUnedited, isRowDeleted, isRowLocked, isSelected, isSubSelect, isTableAttribute, isTablePostionMarked, isTableRowSelected, isTableStateFlagSet, listenerChangedEvent, madeRequiredConditionally, markTablePosition, moveToMboFromDataBean, needToAuthenticate, next, nextrow, positionState, previous, prevrow, propagateRequired, queryAllBookmarks, queryAllRecs, refreshTable, registerDynamicControlsWithERM, reloadTable, removeDialogReference, removeListener, removeRowOnCancel, rePosition, resetJSPFlags, resetQbe, resetWithSelection, restoreSavedQbeSettings, returnLookupValue, returnLookupValue, returnLookupValue, save, saveCurrentQbeSettings, scrollnext, scrollprev, select, select, selectAll, selectrecord, selectRows, sendRefreshTable, setApp, setAppDefault, setAppDefaults, setApplicationError, setAppWhere, setAsyncLock, setAttributes, setCurrentQueryDescription, setCurrentRow, setDate, setDate, setDate, setDefaultOrderBy, setDefaultValue, setDefaultValue, setDescAttributeId, setDynamicAppDefaults, setDynamicDefault, setDynamicQbeDefaults, setEmptyOnClear, setEsigValidated, setEventRowIndex, setfiltervalue, setLastEventHandled, setListTableModified, setListTableRetain, setMboName, setNewRowUnedited, setOrderBy, setPageRowCount, setParent, setQbe, setQbe, setQbe, setQbe, setQbe, setQbeAttributes, setQbeCaseSensitive, setQbeDefaults, setQbeExactMatch, setQueryBySiteQbe, setQueryDescBeforeReviseAction, setQueryNameBeforeReviseAction, setRemoveOnCancel, setReturnAttribute, setReturnComponent, setReturnComponentId, setReturnControlId, setShowDetails, setSmartFillValue, setTableFlag, setUserDefaults, setUserWhere, setvalue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValueFromComponent, smartFill, smartFill, sort, sort, sortcolumn, sortcolumn, sqlwhere, toggledetailstate, toggleselectallrows, toggleselectrow, toString, turnEmptyStateOn, unbindComponent, undelete, undelete, unselect, unselect, unselectAll, useAllBookmarksQuery, useAllRecsQuery, useqbe, usequery, useQuery, useStoredQuery, validate, validateChildren, validateMbo, valueBound, valueUnbound

Methods inherited from class psdi.webclient.system.beans.WebClientBean

getCreator, getId, setCreator, setId

Methods inherited from class java.lang.Object

equals, getClass, hashCode, notify, notifyAll, wait, wait, wait

Constructor Detail

TicketAppBean

public TicketAppBean()

Method Detail

OWNERSHIP

public int OWNERSHIP()
              throws MXException,
                     java.rmi.RemoteException

Take Ownership gets called from list page or main record

Throws:

MXException

java.rmi.RemoteException

CREATESR

public int CREATESR()
             throws MXException,
                    java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

CREATEPROB

public int CREATEPROB()
               throws MXException,
                      java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

CREATEINC

public int CREATEINC()
              throws MXException,
                     java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

CREATEWO

public int CREATEWO()
             throws MXException,
                    java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

createFollowUp

public MboRemote createFollowUp(MboSetRemote mboSet)
                         throws java.rmi.RemoteException,
                                MXException

Description copied from interface: FollowUpWithRepairFacilities

Adds new workorder records to the mboSet received as a parameter

Specified by:

createFollowUp in interface FollowUpWithRepairFacilities

Returns:

Throws:

java.rmi.RemoteException

MXException

canSaveFollowUp

public boolean canSaveFollowUp(MboRemote newWO)
                        throws java.rmi.RemoteException,
                               MXException

Description copied from interface: FollowUpWithRepairFacilities

Callback method that if the generated workorder can be saved

Specified by:

canSaveFollowUp in interface FollowUpWithRepairFacilities

Throws:

java.rmi.RemoteException

MXException

beforeFollowUpSave

public void beforeFollowUpSave(MboRemote newWO)
                        throws java.rmi.RemoteException,
                               MXException

Description copied from interface: FollowUpWithRepairFacilities

Callback method to allow specific logic to be executed before the generated work order is saved

Specified by:

beforeFollowUpSave in interface FollowUpWithRepairFacilities

Throws:

java.rmi.RemoteException

MXException

afterFollowUpSave

public void afterFollowUpSave(MboRemote newWO)
                       throws java.rmi.RemoteException,
                              MXException

Description copied from interface: FollowUpWithRepairFacilities

Callback method to allow specific logic to be executed after the generated work order is saved

Specified by:

afterFollowUpSave in interface FollowUpWithRepairFacilities

Throws:

java.rmi.RemoteException

MXException

CREATECHNG

public int CREATECHNG()
               throws MXException,
                      java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

CREATEREL

public int CREATEREL()
              throws MXException,
                     java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

CREATESOL

public int CREATESOL()
              throws MXException,
                     java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

TEMPLATE

public int TEMPLATE()
             throws MXException,
                    java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

STARTTIMER

public int STARTTIMER()
               throws MXException,
                      java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

STOPTIMER

public int STOPTIMER()
              throws MXException,
                     java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

VIEWCOSTS

public int VIEWCOSTS()
              throws MXException,
                     java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

EDITHIST

public int EDITHIST()
             throws MXException,
                    java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

DUPLICATE

public int DUPLICATE()
              throws MXException,
                     java.rmi.RemoteException

Overrides:

DUPLICATE in class AppBean

Throws:

MXException

java.rmi.RemoteException

DUPLICATECHECK

public int DUPLICATECHECK()
                   throws MXException,
                          java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

SIMILARTKT

public int SIMILARTKT()
               throws MXException,
                      java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

INSERT

public int INSERT()
           throws MXException,
                  java.rmi.RemoteException

Overrides:

INSERT in class AppBean

Throws:

MXException

java.rmi.RemoteException

OWNER

public int OWNER()
          throws MXException,
                 java.rmi.RemoteException

Intercepts the call to the owner dialog and let us know which owner group we have up till now. If the user calls cancel on the dialog, we'll restore it back to this saved value. This has been implemented to avoid calling "reset" on cancelDialog, since that was reseting the whole MBO.

Returns:

Throws:

MXException

java.rmi.RemoteException

See Also:

cancelDialog()

cancelDialog

public int cancelDialog()
                 throws MXException,
                        java.rmi.RemoteException

Workaround to avoid undesired owner change. Works in conjunction with the OWNER method.

Overrides:

cancelDialog in class DataBean

Throws:

MXException

java.rmi.RemoteException

See Also:

OWNER()

solutionsTabChanged

public int solutionsTabChanged()
                        throws java.rmi.RemoteException,
                               MXException

When acessing the solutions tab, we need to make sure the selfservice checkbox is properly refreshed to reflect whether the user can select it or not. This was not working on all cases, apparently due to some framework cache behaviour.

Returns:

Throws:

java.rmi.RemoteException

MXException

returnLookupValue

public int returnLookupValue(MboRemote lookupMbo)
                      throws MXException

Overrides:

returnLookupValue in class DataBean

Throws:

MXException