psdi.app.sla

Class SLAFinder

java.lang.Object

psdi.app.sla.SLAFinder

public class SLAFinder
extends java.lang.Object

The SLAFinder class is responsible for finding the SLAs(Service Level Agreements) that applies to any MBO object. It's also responsible for calculating contact/response/resolution date/time. The following is the sample code snipet that calls this class:
SLAFinder slaFinder = new SLAFinder(this);
java.util.List targetSlas = slaFinder.getTargetSLAs();
java.util.List targetCommitments = slaFinder.getTargetCommitments();
...

Author:

John Wen

Constructor Summary

Constructors

Constructor and Description
SLAFinder(Mbo mbo) Constructor of SLAFinder.

Method Summary

Modifier and Type	Method and Description
void	applySLAs() Find appliable slas and apply them to the current mbo, meaning, create slarecords rows.
void	calculateMeasurements() Calculate target dates for the current object. This version we calculate, target contact/response/resolution dates for TICKETS target response/resolution dates for work orders.
MboRemote	calculateSLARecordsTimes(MboRemote slaR) Call the target date calculation algorithm for the slarecords passed in.
void	clearTargetDates() Clear the target dates.
java.util.List	getAppliableSLAs(java.lang.String extraWhere, boolean all) This method finds all alliable SLAs for the mbo object.
MboSetRemote	getAppliableSLAsAsMboSet(java.lang.String extraWhere, boolean all) Returns the alliable SLAs as a mbo set.

Methods inherited from class java.lang.Object

equals, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

SLAFinder

public SLAFinder(Mbo mbo)

Constructor of SLAFinder. Do not pass null in the parameter mbo!

Method Detail

applySLAs

public void applySLAs()
               throws MXException,
                      java.rmi.RemoteException

Find appliable slas and apply them to the current mbo, meaning,

• create slarecords rows.
• calculate target dates.

Throws:

MXException

java.rmi.RemoteException

calculateMeasurements

public void calculateMeasurements()
                           throws MXException,
                                  java.rmi.RemoteException

Calculate target dates for the current object.
This version we calculate,

• target contact/response/resolution dates for TICKETS
• target response/resolution dates for work orders.

Throws:

MXException

java.rmi.RemoteException

clearTargetDates

public void clearTargetDates()
                      throws MXException,
                             java.rmi.RemoteException

Clear the target dates. This is called when SLAs are removed from an object.

Throws:

MXException

java.rmi.RemoteException

calculateSLARecordsTimes

public MboRemote calculateSLARecordsTimes(MboRemote slaR)
                                   throws MXException,
                                          java.rmi.RemoteException

Call the target date calculation algorithm for the slarecords passed in.

Throws:

MXException

java.rmi.RemoteException

getAppliableSLAs

public java.util.List getAppliableSLAs(java.lang.String extraWhere,
                                       boolean all)
                                throws MXException,
                                       java.rmi.RemoteException

This method finds all alliable SLAs for the mbo object. It finds all SLAs that
1. have status = ACTIVE
2. the objectname equals the object name of the current mbo object or the super object

If parameter all is true, it will also apply these,
3. The other header attributes (siteid/orgid/company/commoditygroup/commodity)
4. The classstructure id. 5. The apply clause in the SLA covers the current mbo object
6. The sla calendar

Throws:

MXException

java.rmi.RemoteException

getAppliableSLAsAsMboSet

public MboSetRemote getAppliableSLAsAsMboSet(java.lang.String extraWhere,
                                             boolean all)
                                      throws MXException,
                                             java.rmi.RemoteException

Returns the alliable SLAs as a mbo set.

Throws:

MXException

java.rmi.RemoteException