Attribute Name | Description
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Class | Classification of Ticket that can be either a Service Request, Problem or Incident.
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Classstructureid | Defines the class structure of the Ticket.
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Commodity | Commodity.
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Commoditygroup | Commodity Group.
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Description | Description of the Ticket.
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Description_LongDescription | Long Description of the Ticket.
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Impact | Specifies the business Impact/severity of the Ticket
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InternalPriority | Attribute that indicates the Priority of an Issue as determined by the Servoce Desk Agent
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Owner | Attribute that identifies the Owner for the ticket.
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OwnerGroup | Attribute that identifies the Owner group for the ticket.
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Status | The status of the Ticket Template.
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StatusDate | Ticket Template's Status Date.
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TemplateId | Attribute that identifies Template Identifier.
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TKTemplateId | Unique identifier of the template Template.
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Urgency | Attribute that identifies reflection of the speed in which a Ticket should be resolved.
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Vendor | The Company associated with the ticket.
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