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Package psdi.app.ticket

The Ticket package contains Mbos related to Service Desk applications.

See: Description

Package psdi.app.ticket Description

The Ticket package contains Mbos related to Service Desk applications. A Ticket is a routable and statusable object in the system. A ticket can be a Service Request, an Incident, or a Problem. Three new applications namely Service Request,Incident and Problem are available as a part of the Service Desk applications. These applications are designed in a flexible and configurable way that can accomodate a variety of business processes and flows. Users can create different kind of tickets from a variety of sources like email,phone,fax,web,walk-up,etc using the different apps and can manage them throughout their lifecycle.

Package Specification

The MBOs included in the Ticket package are:

Ticket Templates

Related Documentation


Last updated: Tuesday, December 9,2003

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