psdi.app.ticket

Interface TicketRemote

All Superinterfaces:

AddressableMbo, AppActionInterface, AutoLocatable, GISable, MboRemote, java.rmi.Remote, StatefulMboRemote

All Known Subinterfaces:

IncidentRemote, ProblemRemote, SRRemote

All Known Implementing Classes:

Incident, Problem, SR, Ticket

public interface TicketRemote
extends StatefulMboRemote, AppActionInterface, AddressableMbo, GISable, AutoLocatable

Remote interface to the Ticket object.

Field Summary

Fields inherited from interface com.ibm.tivoli.maximo.srvad.app.common.AddressableMbo

ADDRESSABLE_SERVICEADDRESS_REL, NPADDRESSCODE_ATTRNAME, NPADDRESSDESC_ATTRNAME, NPADDRESSLONGDESC_ATTRNAME, SERVICEADDRESS_NATIVE_RELATIONSHIPNAME

Method Summary

Modifier and Type	Method and Description
boolean	allowSelfServiceSolutionAccess()
void	applyAssignedOwnerGroup(java.lang.String selectedValue)
void	applyOwner(java.lang.String selectedValue)
void	applyOwnerGroup(java.lang.String selectedValue)
void	applyTemplate(MboRemote template)
boolean	canPropagateRepairFacility(MboRemote newWorkorder)
void	canTemplateApply()
void	checkMultiAssetLocCISite(java.lang.String multiAssetSite)
void	clearClassification()
void	clearLinearAssetFields(MultiAssetLocCIRemote malocMbo)
void	copyAssetsToMultiAsset(AssetSetRemote assetSetRemote)
void	copyCIsToMultiAsset(MboSetRemote ciSetRemote)
void	copyCollectDetailsToMultiAsset(MboSetRemote collectionDetailsetRemote)
void	copyFailListToReportSet(MboSetRemote failListSet)
void	copyLaborToLabTransSet(MboSetRemote laborSet)
void	copyLocationsToMultiAsset(MboSetRemote locationSetRemote)
void	copyRouteStopsToMultiAsset(MboSetRemote routestopSetRemote)
void	copyTicketFieldsToMultiAsset(MultiAssetLocCIRemote multiAssetMbo)
void	copyTicketToRelatedRecSet(MboSetRemote TicketSet)
void	copyWOToRelatedRecSet(MboSetRemote WOSet)
java.util.Vector	createChange()
MboRemote	createIncident()
MboRemote	createProblem()
java.util.Vector	createRelease()
MboRemote	createServiceRequest()
MboRemote	createSolution()
MboRemote	createSR()
java.util.Vector	createWorkorder()
java.util.Vector	createWorkorder(MboSetRemote targetSet, boolean saveSet)
void	editHistory()
boolean	getDontSkipCreatePrimaryMALCI()
MboSetRemote	getFailListForReport()
TKServiceAddressRemote	getTKServiceAddress() Return the Ticket service address for the current Ticket
void	incrActLabCost(double incrAmount)
void	incrActLabHrs(double incrAmount)
boolean	isTicketInEditHist()
boolean	needPopupOnStopTimer()
void	ownership()
void	propagateRepairFacility(MboRemote newWorkorder)
MboSetRemote	relateTickets(MboSetRemote tkSet)
MboSetRemote	relateWorkorders(MboSetRemote woSet)
void	removeFailureReport()
void	setDontSkipCreatePrimaryMALCI(boolean dontSkip)
void	setLinearAssetFieldsReadOnly(MultiAssetLocCIRemote malocMbo, boolean readonlystate)
MboSetRemote	similarTickets()
void	startTimer()
void	stopTimer()
MboRemote	stopTimer(java.util.Date finishdatetime, boolean noStopTimerPopup)
MboRemote	stopTimer(java.util.Date finishdatetime, java.util.Date startDateTime, boolean noStopTimerPopup)
java.lang.String	ticketStatus()
void	updateReportedAndAffectedUser(java.lang.String dataAttribute, MboRemote lookupMbo)
void	updateServiceAddress()

Methods inherited from interface psdi.mbo.StatefulMboRemote

canChangeMaxStatus, canChangeStatus, canChangeStatus, canDeleteAttachedDocs, changeMaxStatus, changeMaxStatus, changeStatus, changeStatus, changeStatus, checkForOpenStatus, getInternalStatus, getOnListTab, getOverridePVStatusException, getStatusChangeButtonSigoption, getStatusList, getStatusListName, getTargetStatusOption, getValidStatusList, setOnListTab, setOverridePVStatusException, setStatusChangeButtonSigoption, setTargetStatusOption

Methods inherited from interface psdi.common.action.AppActionInterface

createChange, createIncident, createProblem, createRelease, createServiceRequest, createWorkorder

Methods inherited from interface com.ibm.tivoli.maximo.srvad.app.common.AddressableMbo

getServiceAddress, hasServiceAddress

Methods inherited from interface psdi.mbo.MboRemote

add, addMboSetForRequiredCheck, addToDeleteForInsertList, blindCopy, checkMethodAccess, clear, copy, copy, copy, copyFake, copyValue, copyValue, createComm, delete, delete, duplicate, evaluateCondition, evaluateCtrlConditions, evaluateCtrlConditions, excludeObjectForPropagate, generateAutoKey, getBoolean, getByte, getBytes, getCommLogOwnerNameAndUniqueId, getDatabaseValue, getDate, getDeleteForInsertList, getDocLinksCount, getDomainIDs, getDouble, getExistingMboSet, getFlags, getFloat, getIgnoreLockCheck, getInitialValue, getInsertCompanySetId, getInsertItemSetId, getInsertOrganization, getInsertSite, getInt, getKeyValue, getLinesRelationship, getList, getLockedByDisplayName, getLong, getMatchingAttr, getMatchingAttr, getMatchingAttrs, getMaxMessage, getMboData, getMboDataSet, getMboInitialValue, getMboList, getMboSet, getMboSet, getMboSet, getMboValueData, getMboValueData, getMboValueData, getMboValueDataForDownload, getMboValueInfoStatic, getMboValueInfoStatic, getMessage, getMessage, getMessage, getMessage, getMXTransaction, getName, getOrgForGL, getOrgSiteForMaxvar, getOwner, getPropagateKeyFlag, getRecordIdentifer, getSiteOrg, getString, getString, getStringInBaseLanguage, getStringInSpecificLocale, getStringTransparent, getThisMboSet, getUniqueIDName, getUniqueIDValue, getUserInfo, getUserName, hasHierarchyLink, hasLockSaveRights, isAutoKeyed, isBasedOn, isFlagSet, isForDM, isLocked, isLocked, isMasterTenant, isMboLockedByMe, isModified, isModified, isNew, isNull, isOptionGranted, isSelected, isZombie, lock, propagateKeyValue, rollbackToCheckpoint, select, setApplicationError, setApplicationRequired, setAutokeyFields, setCopyDefaults, setDeleted, setESigFieldModified, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlag, setFieldFlags, setFlag, setFlag, setFlags, setForDM, setIgnoreRecordLockCheck, setMLValue, setModified, setNewMbo, setPropagateKeyFlag, setPropagateKeyFlag, setReferencedMbo, setReferencedMbo, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValue, setValueNull, setValueNull, sigopGranted, sigopGranted, sigopGranted, sigOptionAccessAuthorized, smartFill, smartFind, smartFind, smartFindByObjectName, smartFindByObjectName, smartFindByObjectNameDirect, startCheckpoint, thisToBeUpdated, toBeAdded, toBeDeleted, toBeSaved, toBeUpdated, toBeValidated, undelete, unlock, unselect, validate, validateAttributes

Methods inherited from interface com.ibm.tivoli.maximo.map.interfaces.GISable

getAddressString, getLatitudeY, getLongitudeX, hasCoords, isGISDataReadonly, saveGISData

Methods inherited from interface com.ibm.tivoli.maximo.map.interfaces.AutoLocatable

getAutoLocateObject, getAutoLocateObject

Method Detail

editHistory

void editHistory()
          throws MXException,
                 java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.editHistory()

updateReportedAndAffectedUser

void updateReportedAndAffectedUser(java.lang.String dataAttribute,
                                   MboRemote lookupMbo)
                            throws MXException,
                                   java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.updateReportedAndAffectedUser(java.lang.String, psdi.mbo.MboRemote)

isTicketInEditHist

boolean isTicketInEditHist()
                    throws MXException,
                           java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.isTicketInEditHist()

startTimer

void startTimer()
         throws MXException,
                java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.startTimer()

stopTimer

void stopTimer()
        throws MXException,
               java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.stopTimer()

stopTimer

MboRemote stopTimer(java.util.Date finishdatetime,
                    boolean noStopTimerPopup)
             throws MXException,
                    java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.stopTimer()

stopTimer

MboRemote stopTimer(java.util.Date finishdatetime,
                    java.util.Date startDateTime,
                    boolean noStopTimerPopup)
             throws MXException,
                    java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.stopTimer()

createIncident

MboRemote createIncident()
                  throws MXException,
                         java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.createIncident()

createServiceRequest

MboRemote createServiceRequest()
                        throws MXException,
                               java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.createServiceRequest()

createSR

MboRemote createSR()
            throws MXException,
                   java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.createSR()

createProblem

MboRemote createProblem()
                 throws MXException,
                        java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.createProblem()

getFailListForReport

MboSetRemote getFailListForReport()
                           throws MXException,
                                  java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.getFailListForReport()

copyFailListToReportSet

void copyFailListToReportSet(MboSetRemote failListSet)
                      throws MXException,
                             java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.copyFailListToReportSet(psdi.mbo.MboSetRemote)

removeFailureReport

void removeFailureReport()
                  throws MXException,
                         java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.removeFailureReport()

applyTemplate

void applyTemplate(MboRemote template)
            throws java.rmi.RemoteException,
                   MXException

Throws:

java.rmi.RemoteException

MXException

See Also:

psdi.app.ticket.Ticket#applyTemplate()

applyOwner

void applyOwner(java.lang.String selectedValue)
         throws java.rmi.RemoteException,
                MXException

Throws:

java.rmi.RemoteException

MXException

See Also:

psdi.app.ticket.Ticket#applyOwner()

applyOwnerGroup

void applyOwnerGroup(java.lang.String selectedValue)
              throws java.rmi.RemoteException,
                     MXException

Throws:

java.rmi.RemoteException

MXException

See Also:

psdi.app.ticket.Ticket#applyOwnerGroup()

applyAssignedOwnerGroup

void applyAssignedOwnerGroup(java.lang.String selectedValue)
                      throws java.rmi.RemoteException,
                             MXException

Throws:

java.rmi.RemoteException

MXException

ownership

void ownership()
        throws java.rmi.RemoteException,
               MXException

Throws:

java.rmi.RemoteException

MXException

See Also:

Ticket.ownership()

createWorkorder

java.util.Vector createWorkorder()
                          throws MXException,
                                 java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.createWorkorder()

createWorkorder

java.util.Vector createWorkorder(MboSetRemote targetSet,
                                 boolean saveSet)
                          throws MXException,
                                 java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.createWorkorder(MboSetRemote, boolean)

createChange

java.util.Vector createChange()
                       throws MXException,
                              java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.createChange()

createRelease

java.util.Vector createRelease()
                        throws MXException,
                               java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.createRelease()

incrActLabCost

void incrActLabCost(double incrAmount)
             throws MXException,
                    java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

WO.incrActLabCost(double incrAmount, boolean isOutsideCost)

incrActLabHrs

void incrActLabHrs(double incrAmount)
            throws MXException,
                   java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

psdi.app.workorder.WO#incrActLabHrs(double incrAmount)

copyTicketToRelatedRecSet

void copyTicketToRelatedRecSet(MboSetRemote TicketSet)
                        throws MXException,
                               java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.copyTicketToRelatedRecSet(psdi.mbo.MboSetRemote)

copyWOToRelatedRecSet

void copyWOToRelatedRecSet(MboSetRemote WOSet)
                    throws MXException,
                           java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.copyWOToRelatedRecSet(psdi.mbo.MboSetRemote)

createSolution

MboRemote createSolution()
                  throws MXException,
                         java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.createSolution()

needPopupOnStopTimer

boolean needPopupOnStopTimer()
                      throws MXException,
                             java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.needPopupOnStopTimer()

clearClassification

void clearClassification()
                  throws java.rmi.RemoteException,
                         MXException

Throws:

java.rmi.RemoteException

MXException

See Also:

Ticket.clearClassification()

similarTickets

MboSetRemote similarTickets()
                     throws java.rmi.RemoteException,
                            MXException

Throws:

java.rmi.RemoteException

MXException

See Also:

Ticket.similarTickets()

ticketStatus

java.lang.String ticketStatus()
                       throws java.rmi.RemoteException,
                              MXException

Throws:

java.rmi.RemoteException

MXException

See Also:

Ticket.ticketStatus()

copyLaborToLabTransSet

void copyLaborToLabTransSet(MboSetRemote laborSet)
                     throws MXException,
                            java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.copyLaborToLabTransSet(psdi.mbo.MboSetRemote)

relateTickets

MboSetRemote relateTickets(MboSetRemote tkSet)
                    throws java.rmi.RemoteException,
                           MXException

Throws:

java.rmi.RemoteException

MXException

See Also:

psdi.app.ticket.Ticket#relateTickets(MboSet tkSet)

relateWorkorders

MboSetRemote relateWorkorders(MboSetRemote woSet)
                       throws java.rmi.RemoteException,
                              MXException

Throws:

java.rmi.RemoteException

MXException

See Also:

psdi.app.ticket.relateWorkorders(MboSetRemote woSet)

copyAssetsToMultiAsset

void copyAssetsToMultiAsset(AssetSetRemote assetSetRemote)
                     throws MXException,
                            java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.copyAssetsToMultiAsset(psdi.app.asset.AssetSetRemote)

copyLocationsToMultiAsset

void copyLocationsToMultiAsset(MboSetRemote locationSetRemote)
                        throws MXException,
                               java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.copyLocationsToMultiAsset(psdi.mbo.MboSetRemote)

copyCIsToMultiAsset

void copyCIsToMultiAsset(MboSetRemote ciSetRemote)
                  throws MXException,
                         java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.copyCIsToMultiAsset(psdi.mbo.MboSetRemote)

copyRouteStopsToMultiAsset

void copyRouteStopsToMultiAsset(MboSetRemote routestopSetRemote)
                         throws MXException,
                                java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.copyRouteStopsToMultiAsset(psdi.mbo.MboSetRemote)

copyCollectDetailsToMultiAsset

void copyCollectDetailsToMultiAsset(MboSetRemote collectionDetailsetRemote)
                             throws MXException,
                                    java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.copyCollectDetailsToMultiAsset(psdi.mbo.MboSetRemote)

checkMultiAssetLocCISite

void checkMultiAssetLocCISite(java.lang.String multiAssetSite)
                       throws MXException,
                              java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.checkMultiAssetLocCISite()

setLinearAssetFieldsReadOnly

void setLinearAssetFieldsReadOnly(MultiAssetLocCIRemote malocMbo,
                                  boolean readonlystate)
                           throws MXException,
                                  java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

clearLinearAssetFields

void clearLinearAssetFields(MultiAssetLocCIRemote malocMbo)
                     throws MXException,
                            java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

copyTicketFieldsToMultiAsset

void copyTicketFieldsToMultiAsset(MultiAssetLocCIRemote multiAssetMbo)
                           throws MXException,
                                  java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

allowSelfServiceSolutionAccess

boolean allowSelfServiceSolutionAccess()
                                throws java.rmi.RemoteException,
                                       MXException

Throws:

java.rmi.RemoteException

MXException

propagateRepairFacility

void propagateRepairFacility(MboRemote newWorkorder)
                      throws java.rmi.RemoteException,
                             MXException

Parameters:

newWorkorder -

Throws:

java.rmi.RemoteException

MXException

See Also:

Ticket.propagateRepairFacility(MboRemote)

canPropagateRepairFacility

boolean canPropagateRepairFacility(MboRemote newWorkorder)
                            throws java.rmi.RemoteException,
                                   MXException

Parameters:

newWorkorder -

Returns:

Throws:

java.rmi.RemoteException

MXException

See Also:

Ticket.canPropagateRepairFacility(MboRemote)

getTKServiceAddress

TKServiceAddressRemote getTKServiceAddress()
                                    throws MXException,
                                           java.rmi.RemoteException

Return the Ticket service address for the current Ticket

Throws:

MXException

java.rmi.RemoteException

updateServiceAddress

void updateServiceAddress()
                   throws MXException,
                          java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

canTemplateApply

void canTemplateApply()
               throws MXException,
                      java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

setDontSkipCreatePrimaryMALCI

void setDontSkipCreatePrimaryMALCI(boolean dontSkip)
                            throws MXException,
                                   java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.setDontSkipCreatePrimaryMALCI(boolean)

getDontSkipCreatePrimaryMALCI

boolean getDontSkipCreatePrimaryMALCI()
                               throws MXException,
                                      java.rmi.RemoteException

Throws:

MXException

java.rmi.RemoteException

See Also:

Ticket.getDontSkipCreatePrimaryMALCI()