Package | Description |
---|---|
psdi.app.ticket |
The Ticket package contains Mbos related to Service Desk applications.
|
Modifier and Type | Interface and Description |
---|---|
interface |
IncidentRemote
Remote Interface to the Incident object.
|
interface |
ProblemRemote
Remote Interface to the Problem object.
|
interface |
SRRemote
Remote Interface to the SR object.
|
Modifier and Type | Class and Description |
---|---|
class |
Incident
The MBO to represent a Incident.
|
class |
Problem
The MBO to represent a problem.
|
class |
SR
The MBO to represent a SR.
|
class |
Ticket
MBO to represent a Ticket.pro
See the Ticket package description for details.
|
Modifier and Type | Method and Description |
---|---|
void |
TicketServiceRemote.changeStatus(TicketRemote ticket,
java.lang.String status,
java.util.Date date,
java.lang.String memo) |
void |
TicketService.changeStatus(TicketRemote ticket,
java.lang.String status,
java.util.Date date,
java.lang.String memo)
Service Method used to change status.
|
void |
TicketService.createNewWorkorder(TicketRemote ticket)
Service method to create a workorder from the sr and set the SR to In Progress
|
void |
TicketServiceRemote.createWorkorder(TicketRemote ticket,
java.lang.String siteid)
Service method to create a workorder from the sr.
|
void |
TicketService.createWorkorder(TicketRemote ticket,
java.lang.String siteid)
Service method to create a workorder from the sr.
|