Upcoming IBM® SmartCloud Control Desk unifies CCMDB, TSRM and TAMIT in a single solution with a flexible licensing model.
IBM® SmartCloud Control Desk V7.5 provides:
- Automated process control required to keep up with the rapid changes that cloud brings about
- New licensing model
- New delivery models that include a Software as a Service (SaaS) model
- New asset and configuration item (CI) integrations and linkages
- New navigation capabilities throughout the product
- Improved performance throughout
- Simplified intuitive interfaces throughout the product
- New Catalog entry creation mechanism and usability improvements
IBM SmartCloud Control Desk V7.5 is a new and unified way to provide critical
service functionality. It delivers a single solution for service catalog, request
management, and Information Technology Infrastructure Library (ITIL) V3 based
processes of incident, problem, change, configuration, release management,
and IT asset management across complex IT landscapes. With IBM SmartCloud
Control Desk, you get a comprehensive software and asset lifecycle management
solution including requisition, procurement, inventory, deployment, and contract
management.
Get ready for IBM Smart Cloud Control Desk 7.5
Good find. I had not heard about that, I'm interested to see the pricing costs associated with it to see if it makes sense for any of our clients in the future.
Here are the official IBM pages:
IBM InfoCenter
Wiki
Hello Mr. Bruno,
will you please help us for installation steps for IBM SCCD -(Smart Cloud Control Desk). Information provided on IBM Site is not complete.
Thank you in advance.
Regards,
Abhishek
+91 – 9619590065
I'm sorry, I work for IBM and I cannot give my time for free.
Please contact your IBM representative or open a PMR for support.
Regards
Hello Bruno,
Did SCCD 7.5 supports Jre 7?
SCCD 7.5 runs on WebSphere 8 that runs on JRE 6 as described here: http://www-01.ibm.com/support/docview.wss?uid=swg27005002
Hi,
I wanted to get certification in SCCD how i will prepare for that.
any useful link available please share it.
First of all, choose your certification from the available
IBM Tivoli certifications.
Each certification has one or more test to pass.
Each test has some resources to prepare and a sample test.
The 'Objectives' tab is VERY important. Read it carefully.
Here are some good resources.
Certification Study Guide Series: IBM Maximo Asset Management V7.1
Certification Study Guide Series: Foundations of Tivoli Process Automation Engine
IBM SmartCloud Control Desk: Best Practices Configuration and Customization Guide
What about the future of the Smart Cloud Control Desk mainly (TSRM) in the IT market.Can this compete with other tools in the market.Give me some valuable suggestions.
Hi Bruno
One of my client uses Maximo 7.5 EAM , requested for SCCD implementation . Do we need to recommend separate Servers for SCCD. or it can be installed in the same Maximo Servers( both Application and Database)
Yes it is supported.
Tivoli Process Automation Engine Product Coexistence Matrix 7.5.x.xls
Installing and upgrading multi-product stacks
Here is the Enterprise Service Desk market report from Info-Tech.